Concept
type: Class

has broader
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).
sub property of: Transitive
definition: Relates a concept to a concept that is more general in meaning.

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

has narrower
comment: Narrower concepts are typically rendered as children in a concept hierarchy (tree).
sub property of: Transitive
definition: Relates a concept to a concept that is more specific in meaning.

preferred label
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.
sub property of: label
definition: The preferred lexical label for a resource, in a given language.

is top concept in scheme
sub property of: is in scheme
definition: Relates a concept to the concept scheme that it is a top level concept of.

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme
has top concept: Begriffe Service Engineering
narrower: Begriffe Service Engineering

actor
type: Concept
broader: Begriffe Service Engineering
preferred label: Akteur:in @de

artifact
type: Concept
broader: Begriffe Service Engineering
preferred label: Artefakt (Service Engineering) @de

Begriffe Service Engineering
type: Concept
broader: SoServe-Thesau
is in scheme: SoServe-Thesau
narrower: service management
narrower: quality
narrower: resource concept
narrower: uno-actu principle
narrower: serivce module
narrower: customer experience (CX)
narrower: customer
narrower: Nutzer:innenerfahrung
narrower: service
narrower: qualification
narrower: customer journey
narrower: Marktdimension
narrower: customer benefit / value
narrower: feature; characteristic
narrower: capability level
narrower: (---)
narrower: quality of results
narrower: responsiveness / responsive capacity
narrower: customer integration; customer participation
narrower: Design Thinking
narrower: dienstaustauschzentrierte Logik
narrower: potential
narrower: outcome level
narrower: service quality
narrower: Dienstleistungsdimensionen
narrower: process level
narrower: customer satisfaction
narrower: Product-Service Systems (PSS)
narrower: interaction
narrower: model
narrower: Mehrwertdienstleistung
narrower: person-related services
narrower: actor
narrower: Kundenkontaktpunkte
narrower: service productivity
narrower: artifact
narrower: resources
narrower: human resources
narrower: digital service system
narrower: service system
narrower: Stakeholder
narrower: customer requirements / demands
narrower: Value Co-Creation
narrower: Dienstleistungsentwicklung
narrower: Dienstleistungsgestaltung
narrower: external factor
narrower: process
narrower: service creation process
narrower: infrastructure
narrower: service process
is top concept in scheme: SoServe-Thesau

Dienstleistungsdimensionen
type: Concept
broader: Begriffe Service Engineering

service management
type: Concept
broader: Begriffe Service Engineering
preferred label: Dienstleistungsmanagement @de

service quality
type: Concept
broader: Begriffe Service Engineering
preferred label: Dienstleistungsqualität @de

outcome level
type: Concept
broader: Begriffe Service Engineering
preferred label: Ergebnisdimension @de

quality of results
type: Concept
broader: Begriffe Service Engineering
preferred label: Ergebnisqualität @de

infrastructure
type: Concept
broader: Begriffe Service Engineering
preferred label: Infrastruktur @de

(---)
type: Concept
broader: Begriffe Service Engineering
preferred label: Input @de

interaction
type: Concept
broader: Begriffe Service Engineering
preferred label: Interaktion @de

Marktdimension
type: Concept
broader: Begriffe Service Engineering

model
type: Concept
broader: Begriffe Service Engineering
preferred label: Modell @de

(---)
type: Concept
broader: Begriffe Service Engineering
preferred label: Moments of Truth @de

(---)
type: Concept
broader: Begriffe Service Engineering
preferred label: Output @de

capability level
type: Concept
broader: Begriffe Service Engineering
preferred label: Potenzialdimension @de

process level
type: Concept
broader: Begriffe Service Engineering
preferred label: Prozessdimension @de

qualification
type: Concept
broader: Begriffe Service Engineering
preferred label: Qualifikation @de

quality
type: Concept
broader: Begriffe Service Engineering
preferred label: Qualität @de

responsiveness / responsive capacity
type: Concept
broader: Begriffe Service Engineering
preferred label: Reaktionsfähigkeit @de

resources
type: Concept
broader: Begriffe Service Engineering
preferred label: Ressourcen @de

resource concept
type: Concept
broader: Begriffe Service Engineering
preferred label: Ressourcenkonzept @de

(---)
type: Concept
broader: Begriffe Service Engineering
preferred label: Service Management @de

(---)
type: Concept
broader: Begriffe Service Engineering
preferred label: Service Portfolio Management @de

Dienstleistungsgestaltung
type: Concept
broader: Begriffe Service Engineering
preferred label: Service Design @de

Dienstleistungsentwicklung
type: Concept
broader: Begriffe Service Engineering
preferred label: Service Engineering @de

(---)
type: Concept
broader: Begriffe Service Engineering
preferred label: Smart Services @de

Kundenkontaktpunkte
type: Concept
broader: Begriffe Service Engineering
preferred label: Touchpoints @de

(---)
type: Concept
broader: Begriffe Service Engineering
preferred label: Co-Creation @de

Design Thinking
type: Concept
broader: Begriffe Service Engineering

service
type: Concept
broader: Begriffe Service Engineering
preferred label: Dienstleistung @de

serivce module
type: Concept
broader: Begriffe Service Engineering
preferred label: Dienstleistungskomponente @de

service productivity
type: Concept
broader: Begriffe Service Engineering
preferred label: Dienstleistungsproduktivität @de

service process
type: Concept
broader: Begriffe Service Engineering
preferred label: Dienstleistungsprozess @de

service system
type: Concept
broader: Begriffe Service Engineering
preferred label: Dienstleistungssystem @de

digital service system
type: Concept
broader: Begriffe Service Engineering
preferred label: Digitales Dienstleistungssystem @de

external factor
type: Concept
broader: Begriffe Service Engineering
preferred label: Externer Faktor @de

human resources
type: Concept
broader: Begriffe Service Engineering
preferred label: Humanressourcen @de

Product-Service Systems (PSS)
type: Concept
broader: Begriffe Service Engineering
preferred label: Hybride Produkte @de

customer
type: Concept
broader: Begriffe Service Engineering
preferred label: Kund:in @de

customer experience (CX)
type: Concept
broader: Begriffe Service Engineering
preferred label: Kund:innenerlebnis @de

customer integration; customer participation
type: Concept
broader: Begriffe Service Engineering
preferred label: Kund:innenintegration @de

customer benefit / value
type: Concept
broader: Begriffe Service Engineering
preferred label: Kund:innennutzen @de

customer requirements / demands
type: Concept
broader: Begriffe Service Engineering
preferred label: Kund:innenanforderungen @de

customer journey
type: Concept
broader: Begriffe Service Engineering
preferred label: Kund:innenreise @de

customer satisfaction
type: Concept
broader: Begriffe Service Engineering
preferred label: Kund:innenzufriedenheit @de

service creation process
type: Concept
broader: Begriffe Service Engineering
preferred label: Leistungserstellungsprozess @de

feature; characteristic
type: Concept
broader: Begriffe Service Engineering
preferred label: Merkmal @de

person-related services
type: Concept
broader: Begriffe Service Engineering
preferred label: Personenbezogene Dienstleistungen @de

potential
type: Concept
broader: Begriffe Service Engineering
preferred label: Potenzial @de

process
type: Concept
broader: Begriffe Service Engineering
preferred label: Prozess @de

dienstaustauschzentrierte Logik
type: Concept
broader: Begriffe Service Engineering
preferred label: Service-Dominant Logic (SDL) @de

(---)
type: Concept
broader: Begriffe Service Engineering
preferred label: Service-Portfolio @de

(---)
type: Concept
broader: Begriffe Service Engineering
preferred label: Smart Service System @de

Stakeholder
type: Concept
broader: Begriffe Service Engineering

uno-actu principle
type: Concept
broader: Begriffe Service Engineering
preferred label: Uno-actu-Prinzip @de

(---)
type: Concept
broader: Begriffe Service Engineering
preferred label: Usability @de

Nutzer:innenerfahrung
type: Concept
broader: Begriffe Service Engineering
preferred label: User Experience @de

Mehrwertdienstleistung
type: Concept
broader: Begriffe Service Engineering
preferred label: Value Added Service @de

Value Co-Creation
type: Concept
broader: Begriffe Service Engineering