Concept
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
Relates a concept to a concept that is more general in meaning.
is in scheme
Relates a resource (for example a concept) to a concept scheme in which it is included.
Narrower concepts are typically rendered as children in a concept hierarchy (tree).
has narrower
Relates a concept to a concept that is more specific in meaning.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
The preferred lexical label for a resource, in a given language.
is top concept in scheme
Relates a concept to the concept scheme that it is a top level concept of.
SoServe-Thesau
actor
artifact
Artefakt (Service Engineering)
Begriffe Service Engineering
Dienstleistungsdimensionen
service management
Dienstleistungsmanagement
service quality
Dienstleistungsqualität
Ergebnisdimension
outcome level
quality of results
Ergebnisqualität
infrastructure
Infrastruktur
Input
interaction
Interaktion
Marktdimension
Modell
model
Moments of Truth
Output
Potenzialdimension
capability level
Prozessdimension
process level
qualification
Qualifikation
quality
Qualität
responsiveness / responsive capacity
Reaktionsfähigkeit
resources
Ressourcen
resource concept
Ressourcenkonzept
Service Management
Service Portfolio Management
Dienstleistungsgestaltung
Service Design
Dienstleistungsentwicklung
Service Engineering
Smart Services
Kundenkontaktpunkte
Touchpoints
Co-Creation
Design Thinking
service
Dienstleistung
serivce module
Dienstleistungskomponente
service productivity
Dienstleistungsproduktivität
service process
Dienstleistungsprozess
service system
Dienstleistungssystem
Digitales Dienstleistungssystem
digital service system
Externer Faktor
external factor
human resources
Humanressourcen
Product-Service Systems (PSS)
Hybride Produkte
customer
customer experience (CX)
customer integration; customer participation
customer benefit / value
customer requirements / demands
customer journey
customer satisfaction
service creation process
Leistungserstellungsprozess
feature; characteristic
Merkmal
Personenbezogene Dienstleistungen
person-related services
potential
Potenzial
Prozess
process
dienstaustauschzentrierte Logik
Service-Dominant Logic (SDL)
Service-Portfolio
Smart Service System
Stakeholder
uno-actu principle
Uno-actu-Prinzip
Usability
User Experience
Mehrwertdienstleistung
Value Added Service
Value Co-Creation