Concept
type: Class

alternative label
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
sub property of: label
definition: An alternative lexical label for a resource.

has broader
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).
sub property of: Transitive
definition: Relates a concept to a concept that is more general in meaning.

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

example
sub property of: note
definition: An example of the use of a concept.

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

preferred label
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.
sub property of: label
definition: The preferred lexical label for a resource, in a given language.

has related
comment: skos:related is disjoint with skos:broaderTransitive
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

actor
type: Concept
preferred label: Aktor:in @de
related: customer

Begriffe
type: ConceptGroup
member: customer

(---)
type: Concept
preferred label: Customer Journey Mapping (CJM) @de
related: customer

service recipient
type: Concept
preferred label: Dienstleistungsempfänger:in @de
related: customer

customer
type: Concept
broader: allgemeine Begriffe
definition: Als Dienstleistungsnehmer:in wird diejenige Person bezeichnet, welche für die Dienstleistenden für die Inanspruchnahme einer Dienstleistung vergütet. Häufig, aber nicht zwangsläufig ist der oder die Dienstleistungsnehmer:in zugleich Dienstleistungsempfänger:in. @de
example: Die Unterscheidung zwischen Dienstleistungsnehmer:in und Dienstleistungsempfänger:in wird etwa in der Kinderbetreuung deutlich. Objekt der Dienstleistung sind hierbei die Kinder während die Erziehungsberechtigten die Rolle der Dienstleistungsnehmer:innen einnehmen.
is in scheme: SoServe-Thesau
preferred label: Dienstleistungsnehmer:in @de
related: Kano-Modell
related: service quality
related: (---)
related: service
related: digital service system
related: service productivity
related: actor
related: co-production
related: process level
related: service recipient
related: external factor

service quality
type: Concept
preferred label: Dienstleistungsqualität @de
related: customer

co-production
type: Concept
preferred label: Koproduktion @de
related: customer

process level
type: Concept
preferred label: Prozessdimension @de
related: customer

allgemeine Begriffe
type: Concept
narrower: customer

service
type: Concept
preferred label: Dienstleistung @de
related: customer

service productivity
type: Concept
preferred label: Dienstleistungsproduktivität @de
related: customer

digital service system
type: Concept
preferred label: Digitales Dienstleistungssystem @de
related: customer

external factor
type: Concept
preferred label: Externer Faktor @de
related: customer

Kano-Modell
type: Concept
related: customer

(---)
type: Concept
preferred label: Persona @de
related: customer

(---)
type: Concept
preferred label: ServQual @de
related: customer