Concept
type: Class

alternative label
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
sub property of: label
definition: An alternative lexical label for a resource.

has broader
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).
sub property of: Transitive
definition: Relates a concept to a concept that is more general in meaning.

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

preferred label
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.
sub property of: label
definition: The preferred lexical label for a resource, in a given language.

has related
comment: skos:related is disjoint with skos:broaderTransitive
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

Begriffe
type: ConceptGroup
member: outcome level

Begriffe Service Engineering
type: Concept
narrower: outcome level

Dienstleistungsdimensionen
type: Concept
related: outcome level

outcome level
type: Concept
alternative label: Ergebnisebene @de
broader: Begriffe Service Engineering
definition: Der Begriff der Ergebnisdimension beschreibt einen Gestaltungsaspekt von Dienstleistungen wobei in der Betrachtung der Qualität zwischen prozessualem Endergebnis (erreicht mit Beendingung des Dienstleistungsprozesses) und der Dienstleistungswirkung (Impact, mittel- oder langfristige Wirkung) unterschieden wird. Bei der Gestaltung der Ergebnisdimension geht es also um die Getaltung von Maßnahmen mit konkreter Wirkung auf Kund:innen. @de
editorial note: Bullinger, H. (2003): Service Engineering: Ein Rahmenkonzept für die systematische Entwicklung von Dienstleistungen. In: Bullinger, Hans-Jörg; Scheer, August-Wilhelm; Grieble, Oliver (Hg.) (2003): Service Engineering. Entwicklung und Gestaltung innovativer Dienstleistungen. Berlin: Springer. @de
is in scheme: SoServe-Thesau
preferred label: Ergebnisdimension @de
related: service
related: Dienstleistungsdimensionen
related: quality
related: (---)
related: process

quality
type: Concept
preferred label: Qualität @de
related: outcome level

service
type: Concept
preferred label: Dienstleistung @de
related: outcome level

process
type: Concept
preferred label: Prozess @de
related: outcome level

(---)
type: Concept
preferred label: Service-QFD (Quality-Function-Deployment) @de
related: outcome level