Concept
type: Class

alternative label
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
sub property of: label
definition: An alternative lexical label for a resource.

has broader
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).
sub property of: Transitive
definition: Relates a concept to a concept that is more general in meaning.

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

preferred label
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.
sub property of: label
definition: The preferred lexical label for a resource, in a given language.

has related
comment: skos:related is disjoint with skos:broaderTransitive
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

actor
type: Concept
preferred label: Akteur:in @de
related: interaction

actor
type: Concept
preferred label: Aktor:in @de
related: interaction

Arbeitsanforderungserfassung
type: Concept
related: interaction

job content
type: Concept
preferred label: Arbeitsinhalt @de
related: interaction

Begriffe
type: ConceptGroup
member: interaction

Begriffe Service Engineering
type: Concept
narrower: interaction

Festlegung von Erreichbarkeitszeiten
type: Concept
related: interaction

interaction
type: Concept
broader: Begriffe Service Engineering
definition: In einem breiteren Verständnis bezeichnet Interaktion das wechselseitige Aufeinanderwirken und -beziehen von einzelnen Akteur:innen oder Systemen, wie bspw. in der zwischenmenschlichen oder in der Mensch-Technik-Interaktion. Interaktion geht damit über Kommunikation hinaus - sie besteht aus situationsbezogenen Handlungen und kann nur zustande kommen, wenn die Akteur:innen dazu gewillt und imstande sind. Interaktion bezeichnet auch den zwischenmenschlichen Kontakt und Austausch der im Zentrum personenbezogener Dienstleistung steht. Sie ist der zentrale Moment, in dem der Wert der personenbezogenen Dienstleistung geschaffen wird. @de
editorial note: (Q1) KoProServ Glossar (Q2) Kieserling, A. (1999): Kommunikation unter Anwesenden. München: Suhrkamp @de
is in scheme: SoServe-Thesau
preferred label: Interaktion @de
related: service productivity
related: Role Play
related: digital service system
related: Arbeitsanforderungserfassung
related: service
related: Kundenkontaktpunkte
related: actor
related: Szenario Technik
related: mental model
related: clients
related: job content
related: (---)
related: service system
related: Digitale Transformation
related: Festlegung von Erreichbarkeitszeiten
related: co-production

co-production
type: Concept
preferred label: Koproduktion @de
related: interaction

Role Play
type: Concept
related: interaction

Szenario Technik
type: Concept
related: interaction

Kundenkontaktpunkte
type: Concept
preferred label: Touchpoints @de
related: interaction

service
type: Concept
preferred label: Dienstleistung @de
related: interaction

service productivity
type: Concept
preferred label: Dienstleistungsproduktivität @de
related: interaction

service system
type: Concept
preferred label: Dienstleistungssystem @de
related: interaction

Digitale Transformation
type: Concept
related: interaction

digital service system
type: Concept
preferred label: Digitales Dienstleistungssystem @de
related: interaction

clients
type: Concept
preferred label: Klient:innen @de
related: interaction

mental model
type: Concept
preferred label: Mentales Modell @de
related: interaction

(---)
type: Concept
preferred label: Usability @de
related: interaction