Concept
type: Class

alternative label
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
sub property of: label
definition: An alternative lexical label for a resource.

has broader
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).
sub property of: Transitive
definition: Relates a concept to a concept that is more general in meaning.

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

preferred label
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.
sub property of: label
definition: The preferred lexical label for a resource, in a given language.

has related
comment: skos:related is disjoint with skos:broaderTransitive
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

Begriffe
type: ConceptGroup
member: quality

Begriffe Service Engineering
type: Concept
narrower: quality

service quality
type: Concept
preferred label: Dienstleistungsqualität @de
related: quality

outcome level
type: Concept
preferred label: Ergebnisdimension @de
related: quality

quality of results
type: Concept
preferred label: Ergebnisqualität @de
related: quality

quality
type: Concept
broader: Begriffe Service Engineering
definition: Qualität bezeichnet den Grad, in dem ein Satz inhärenter Merkmale Anforderungen erfüllt. Diese Definition bezieht sich auf eindeutig messbare, einem Objekt innewohnende Eigenschaften. (Q1) Für die Bestimmung der Dienstleistungsqualität ist nach BRUHN neben dem produktorientierten Ansatz im Besonderen der kundenorientierte Ansatz zu verfolgen. Demnach muss es die oberste Prämisse eines Unternehmens sein, den Ansprüchen seiner Kunden gerecht zu werden. (Q2) @de
editorial note: (Q1) Leimeister, Jan Marco (2012): Dienstleistungsengineering und -management. Berlin, Heidelberg: Springer Berlin Heidelberg. (Q2) Schneider K., Daun C., Behrens H., Wagner D. (2006) Vorgehensmodelle und Standards zur systematischen Entwicklung von Dienstleistungen. In: Bullinger HJ., Scheer AW. (eds) Service Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-29473-2_5 @de
is in scheme: SoServe-Thesau
preferred label: Qualität @de
related: Pro-Kontra-Analyse
related: (---)
related: quality of results
related: GAP model
related: outcome level
related: feature; characteristic
related: customer
related: service quality

GAP model
type: Concept
preferred label: GAP-Analyse @de
related: quality

customer
type: Concept
preferred label: Kund:in @de
related: quality

feature; characteristic
type: Concept
preferred label: Merkmal @de
related: quality

Pro-Kontra-Analyse
type: Concept
related: quality

(---)
type: Concept
preferred label: ServQual @de
related: quality

(---)
type: Concept
preferred label: Usability @de
related: quality