Concept
type: Class

alternative label
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
sub property of: label
definition: An alternative lexical label for a resource.

has broader
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).
sub property of: Transitive
definition: Relates a concept to a concept that is more general in meaning.

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

preferred label
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.
sub property of: label
definition: The preferred lexical label for a resource, in a given language.

has related
comment: skos:related is disjoint with skos:broaderTransitive
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

Methoden
type: ConceptGroup
member: Critical Incident Technik (CIT)

Methoden Arbeitswissenschaften
type: Concept
narrower: Critical Incident Technik (CIT)

Methoden BWL
type: Concept
narrower: Critical Incident Technik (CIT)

Critical Incident Technik (CIT)
type: Concept
alternative label: Critical Incident Technique
alternative label: Moments of Truth @de
broader: Methoden Arbeitswissenschaften
broader: Methoden BWL
definition: Ein kritisches Ereignis (critical incident) ist ein Schlüsselereignis, welches von Kund:innen als besonders (positiv oder negativ) bewertet wird. Bei der Critical Incident Technik werden am Dienstleistungsprozess beteiligte Stakeholder im Rahmen eines Interviews dazu aufgefordert über diese kritischen Ereignisse möglichst umfassend zu berichten (Beschreibung von Zeitpunkt, Ort, Reaktion des Dienstleisters, etc.), um dadurch besonders effektives bzw. ineffektives Arbeitsverhalten des Dienstleisters identifizieren zu können. @de
editorial note: https://www.apa.org/pubs/databases/psycinfo/cit-article.pdf
editorial note: Gelbrich K. (2007) Blueprinting, sequentielle Ereignismethode und Critical Incident Technique. In: Buber R., Holzmüller H.H. (eds) Qualitative Marktforschung. Gabler. https://doi.org/10.1007/978-3-8349-9258-1_39 @de
is in scheme: SoServe-Thesau
related: service
related: process

service
type: Concept
preferred label: Dienstleistung @de
related: Critical Incident Technik (CIT)

process
type: Concept
preferred label: Prozess @de
related: Critical Incident Technik (CIT)