Begriffe Service Engineering
type: Concept
narrower: actor

Concept
type: Class

service
type: Concept
preferred label: Dienstleistung @de
related: actor

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

interaction
type: Concept
preferred label: Interaktion @de
related: actor

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

Service-Ökosystem-Design
type: Concept
related: actor

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

service system
type: Concept
preferred label: Dienstleistungssystem @de
related: actor

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

actor
type: Concept
preferred label: Akteur:in @de
related: (---)
related: service
related: From Service to Value
related: Festlegung von Erreichbarkeitszeiten
related: Service-Ökosystem-Design
related: service system
related: dienstaustauschzentrierte Logik
related: interaction
definition: Akteur:innen erfüllen unterschiedliche Rollen im Dienstleistungssystem. Bei Akteur:innen kann es sich um Personen, Personengruppen oder Institutionen, aber auch um "andere bestimmbare Entität mit Fähigkeiten, Rechten und Verantwortlichkeiten [handeln], die es ermöglichen, mit anderen auf gegenseitig vorteilhafte Weise zu interagieren." @de
is in scheme: SoServe-Thesau
editorial note: Freund, L. & Spohrer, J. (2013). The human side of service engineering. Human Factors and Ergonomics in Manufacturing & Service Industries. 23(1). Https://doi.org/10.1002/hfm.20521 @de
broader: Begriffe Service Engineering

(---)
type: Concept
preferred label: Stakeholder Map @de
related: actor

From Service to Value
type: Concept
related: actor

Festlegung von Erreichbarkeitszeiten
type: Concept
related: actor

dienstaustauschzentrierte Logik
type: Concept
preferred label: Service-Dominant Logic (SDL) @de
related: actor

Begriffe
type: ConceptGroup
member: actor