Begriffe Service Engineering
Concept
service
Dienstleistung
Relates a resource (for example a concept) to a concept scheme in which it is included.
is in scheme
interaction
Interaktion
Relates a concept to a concept with which there is an associative semantic relationship.
skos:related is disjoint with skos:broaderTransitive
has related
Service-Ökosystem-Design
A statement or formal explanation of the meaning of a concept.
definition
SoServe-Thesau
A note for an editor, translator or maintainer of the vocabulary.
editorial note
service system
Dienstleistungssystem
The preferred lexical label for a resource, in a given language.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
An alternative lexical label for a resource.
The range of skos:altLabel is the class of RDF plain literals.
alternative label
Relates a concept to a concept that is more general in meaning.
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
actor
Stakeholder Map
From Service to Value
Festlegung von Erreichbarkeitszeiten
dienstaustauschzentrierte Logik
Service-Dominant Logic (SDL)
Akteur:innen erfüllen unterschiedliche Rollen im Dienstleistungssystem. Bei Akteur:innen kann es sich um Personen, Personengruppen oder Institutionen, aber auch um "andere bestimmbare Entität mit Fähigkeiten, Rechten und Verantwortlichkeiten [handeln], die es ermöglichen, mit anderen auf gegenseitig vorteilhafte Weise zu interagieren."
Freund, L. & Spohrer, J. (2013). The human side of service engineering. Human Factors and Ergonomics in Manufacturing & Service Industries. 23(1). Https://doi.org/10.1002/hfm.20521
Begriffe