Mentales Modell
type: Concept
preferred label: mental model @en

Beanspruchungsfolgen
type: Concept
preferred label: consequences of (mental) workload @en

Arbeitssystem
type: Concept
preferred label: work system @en

Daten
type: Concept
preferred label: data @en

MTO-Konzept
type: Concept
preferred label: MTO-concept @en

Usability
type: Concept
preferred label: (---) @en

Monologische / Objektbezogene Erwerbsarbeit
type: Concept
preferred label: object-related work @en

Artefakt (Arbeitspsychologie)
type: Concept
preferred label: (research) artifact @en

Arbeitsgestaltung
type: Concept
preferred label: job design work design @en

Digitization
type: Concept

Personenbezogene Dienstleistungen
type: Concept
preferred label: person-related services @en

Service Design
type: Concept
preferred label: Dienstleistungsgestaltung @en

Service-Dominant Logic (SDL)
type: Concept
preferred label: dienstaustauschzentrierte Logik @en

Arbeitsauftrag
type: Concept
preferred label: work order @en

Ressourcen
type: Concept
preferred label: resources @en

Hybride Produkte
type: Concept
preferred label: Product-Service Systems (PSS) @en

Taylorismus
type: Concept
preferred label: taylorism @en

TOP-Prinzip
type: Concept
preferred label: TOP principle @en

Service Engineering
type: Concept
preferred label: Dienstleistungsentwicklung @en

Anforderungsvielfalt
type: Concept
preferred label: task variety @en

Kund:innenintegration
type: Concept
preferred label: customer integration; customer participation @en

Dienstleistungsproduktivität
type: Concept
preferred label: service productivity @en

Service Management
type: Concept
preferred label: (---) @en

Information
type: Concept
preferred label: information @en

Stakeholder
type: Concept

Ergebnisdimension
type: Concept
preferred label: outcome level @en

Service-Portfolio
type: Concept
preferred label: (---) @en

Begriffe
type: ConceptGroup
has member: Qualifikation
has member: Usability
has member: Potenzial
has member: Kund:innenreise
has member: Einfühlungsvermögen
has member: Aktor:in
has member: Belastung
has member: Moments of Truth
has member: Kompetenz
has member: Qualität
has member: Prozess
has member: Output
has member: Smart Services
has member: Kund:innennutzen
has member: Kund:in
has member: Service-Portfolio
has member: Vermeidung von Über- und Unterforderung
has member: Vollständigkeit/Ganzheitlichkeit
has member: Arbeitsgestaltung
has member: Mentales Modell
has member: Rückmeldungen
has member: Ausführungsbedingungen
has member: Merkmal
has member: Dialogisch-interaktive Erwerbsarbeit
has member: Personenbezogene Dienstleistungen
has member: Dienstleistung
has member: Dienstleistungsdimensionen
has member: User Experience
has member: Digitization
has member: Lebenszyklus
has member: Handlungsregulation
has member: Ergonomische Arbeitsmittel
has member: Digitale Transformation
has member: Dienstleistungsproduktivität
has member: Dienstleistungsgeber:in
has member: Arbeitsinhalt
has member: Dienstleistungsnehmer:in
has member: Ergebnisdimension
has member: Dienstleistungsmanagement
has member: Input
has member: Co-Creation
has member: Erwerbsarbeit
has member: Kund:innenanforderungen
has member: Kund:innenintegration
has member: Dienstleistungsempfänger:in
has member: Touchpoints
has member: Bewertungsebenen der Arbeitsgestaltung
has member: Burnout
has member: Prozessdimension
has member: Design Thinking
has member: Qualifikationsnutzung und Lernen
has member: Artefakt (Arbeitspsychologie)
has member: Externer Faktor
has member: Beanspruchung
has member: Bedeutsamkeit
has member: Information
has member: Reaktionsfähigkeit
has member: MTO-Konzept
has member: Emotionale Dissonanz
has member: Arbeitsaufgabe, illegitime
has member: Arbeitsgegenstand
has member: Dienstleistungsqualität
has member: Kund:innenzufriedenheit
has member: Artefakt (Service Engineering)
has member: Marktdimension
has member: Dienstleistungskomponente
has member: Digitales Dienstleistungssystem
has member: Interaktion
has member: Service Design
has member: Dienstleistungsanbieter:in
has member: Prozessmanagement
has member: Interaktionsarbeit
has member: Koproduktion
has member: Klient:innen
has member: Wissen
has member: Handlungsspielraum
has member: Ressourcen
has member: Service Engineering
has member: Leistungserstellungsprozess

Qualifikation
type: Concept
preferred label: qualification @en

Potenzial
type: Concept
preferred label: potential @en

Kund:innenreise
type: Concept
preferred label: customer journey @en

Einfühlungsvermögen
type: Concept
preferred label: empathy @en

Aktor:in
type: Concept
preferred label: actor @en

Belastung
type: Concept
preferred label: (occupational) strain, (occupational) stress, work requirements @en

Moments of Truth
type: Concept
preferred label: (---) @en

Kompetenz
type: Concept
preferred label: competencies @en

Qualität
type: Concept
preferred label: quality @en

Prozess
type: Concept
preferred label: process @en

Output
type: Concept
preferred label: (---) @en

Smart Services
type: Concept
preferred label: (---) @en

Kund:innennutzen
type: Concept
preferred label: customer benefit / value @en

Kund:in
type: Concept
preferred label: customer @en

Vermeidung von Über- und Unterforderung
type: Concept

Vollständigkeit/Ganzheitlichkeit
type: Concept
preferred label: task identity / whole units of tasks @en

Rückmeldungen
type: Concept
preferred label: feedback @en

Ausführungsbedingungen
type: Concept
preferred label: job context @en

Merkmal
type: Concept
preferred label: feature; characteristic @en

Dialogisch-interaktive Erwerbsarbeit
type: Concept
preferred label: dialogical interactive work @en

Dienstleistung
type: Concept
preferred label: service @en

Dienstleistungsdimensionen
type: Concept

User Experience
type: Concept
preferred label: Nutzer:innenerfahrung @en

Lebenszyklus
type: Concept
preferred label: life cycle @en

Handlungsregulation
type: Concept
preferred label: action regulation @en

Ergonomische Arbeitsmittel
type: Concept

Digitale Transformation
type: Concept

Dienstleistungsgeber:in
type: Concept
preferred label: service provider @en

Arbeitsinhalt
type: Concept
preferred label: job content @en

Dienstleistungsnehmer:in
type: Concept
preferred label: customer @en

Dienstleistungsmanagement
type: Concept
preferred label: service management @en

Input
type: Concept
preferred label: (---) @en

Co-Creation
type: Concept
preferred label: (---) @en

Erwerbsarbeit
type: Concept
preferred label: (gainful) work @en

Kund:innenanforderungen
type: Concept
preferred label: customer requirements / demands @en

Dienstleistungsempfänger:in
type: Concept
preferred label: service recipient @en

Touchpoints
type: Concept
preferred label: Kundenkontaktpunkte @en

Bewertungsebenen der Arbeitsgestaltung
type: Concept

Burnout
type: Concept
preferred label: burnout @en

Prozessdimension
type: Concept
preferred label: process level @en

Design Thinking
type: Concept

Qualifikationsnutzung und Lernen
type: Concept

Externer Faktor
type: Concept
preferred label: external factor @en

Beanspruchung
type: Concept
preferred label: (mental) workload @en

Bedeutsamkeit
type: Concept
preferred label: task significance @en

Reaktionsfähigkeit
type: Concept
preferred label: responsiveness / responsive capacity @en

Emotionale Dissonanz
type: Concept
preferred label: emotional dissonance @en

Arbeitsaufgabe, illegitime
type: Concept
preferred label: illegitimate tasks @en

Arbeitsgegenstand
type: Concept
preferred label: object of labor @en

Dienstleistungsqualität
type: Concept
preferred label: service quality @en

Kund:innenzufriedenheit
type: Concept
preferred label: customer satisfaction @en

Artefakt (Service Engineering)
type: Concept
preferred label: artifact @en

Marktdimension
type: Concept

Dienstleistungskomponente
type: Concept
preferred label: serivce module @en

Digitales Dienstleistungssystem
type: Concept
preferred label: digital service system @en

Interaktion
type: Concept
preferred label: interaction @en

Dienstleistungsanbieter:in
type: Concept
preferred label: service company @en

Prozessmanagement
type: Concept
preferred label: process management @en

Interaktionsarbeit
type: Concept
preferred label: interactive work @en

Koproduktion
type: Concept
preferred label: co-production @en

Klient:innen
type: Concept
preferred label: clients @en

Wissen
type: Concept
preferred label: knowledge @en

Handlungsspielraum
type: Concept
preferred label: job control / autonomy @en

Leistungserstellungsprozess
type: Concept
preferred label: service creation process @en

Prospektive Arbeitsgestaltung
type: Concept
preferred label: prospective job design @en

Ressourcenkonzept
type: Concept
preferred label: resource concept @en

Ergebnisqualität
type: Concept
preferred label: quality of results @en

Value Added Service
type: Concept
preferred label: Mehrwertdienstleistung @en

korrektive Arbeitsgestaltung
type: Concept
preferred label: corrective job design @en

Humankriterien
type: Concept
preferred label: characteristics of well-designed tasks @en

Smart Service System
type: Concept
preferred label: (---) @en

Dienstleistungssystem
type: Concept
preferred label: service system @en

Akteur:in
type: Concept
preferred label: actor @en

Potenzialdimension
type: Concept
preferred label: capability level @en

Dienstleistungsarbeit
type: Concept
preferred label: service work @en

Dienstleistungsprozess
type: Concept
preferred label: service process @en

Modell
type: Concept
preferred label: model @en

Arbeitsaufgabe
type: Concept
preferred label: (work) task @en

Uno-actu-Prinzip
type: Concept
preferred label: uno-actu principle @en

Service Portfolio Management
type: Concept
preferred label: (---) @en

Infrastruktur
type: Concept
preferred label: infrastructure @en

Value Co-Creation
type: Concept

Kund:innenerlebnis
type: Concept
preferred label: customer experience (CX) @en

Humanressourcen
type: Concept
preferred label: human resources @en

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language. @en
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties. @en
comment: The range of skos:prefLabel is the class of RDF plain literals. @en
comment: A resource has no more than one value of skos:prefLabel per language tag. @en

has member
definition: Relates a collection to one of its members. @en