(---)
type: Concept
preferred label: Usability @de
broader: Begriffe Service Engineering

person-related services
type: Concept
preferred label: Personenbezogene Dienstleistungen @de
broader: Begriffe Service Engineering

Dienstleistungsgestaltung
type: Concept
preferred label: Service Design @de
broader: Begriffe Service Engineering

dienstaustauschzentrierte Logik
type: Concept
preferred label: Service-Dominant Logic (SDL) @de
broader: Begriffe Service Engineering

resources
type: Concept
preferred label: Ressourcen @de
broader: Begriffe Service Engineering

Product-Service Systems (PSS)
type: Concept
preferred label: Hybride Produkte @de
broader: Begriffe Service Engineering

Dienstleistungsentwicklung
type: Concept
preferred label: Service Engineering @de
broader: Begriffe Service Engineering

customer integration; customer participation
type: Concept
preferred label: Kund:innenintegration @de
broader: Begriffe Service Engineering

service productivity
type: Concept
preferred label: Dienstleistungsproduktivität @de
broader: Begriffe Service Engineering

(---)
type: Concept
preferred label: Service Management @de
broader: Begriffe Service Engineering

Stakeholder
type: Concept
broader: Begriffe Service Engineering

outcome level
type: Concept
preferred label: Ergebnisdimension @de
broader: Begriffe Service Engineering

(---)
type: Concept
preferred label: Service-Portfolio @de
broader: Begriffe Service Engineering

serivce module
type: Concept
preferred label: Dienstleistungskomponente @de
broader: Begriffe Service Engineering

resource concept
type: Concept
preferred label: Ressourcenkonzept @de
broader: Begriffe Service Engineering

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme
narrower: Begriffe Service Engineering
has top concept: Begriffe Service Engineering

service
type: Concept
preferred label: Dienstleistung @de
broader: Begriffe Service Engineering

feature; characteristic
type: Concept
preferred label: Merkmal @de
broader: Begriffe Service Engineering

(---)
type: Concept
preferred label: Smart Services @de
broader: Begriffe Service Engineering

human resources
type: Concept
preferred label: Humanressourcen @de
broader: Begriffe Service Engineering

(---)
type: Concept
preferred label: Output @de
broader: Begriffe Service Engineering

has narrower
sub property of: narrowerTransitive
definition: Relates a concept to a concept that is more specific in meaning.
comment: Narrower concepts are typically rendered as children in a concept hierarchy (tree).

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

potential
type: Concept
preferred label: Potenzial @de
broader: Begriffe Service Engineering

Concept
type: Class

service system
type: Concept
preferred label: Dienstleistungssystem @de
broader: Begriffe Service Engineering

customer
type: Concept
preferred label: Kund:in @de
broader: Begriffe Service Engineering

service quality
type: Concept
preferred label: Dienstleistungsqualität @de
broader: Begriffe Service Engineering

artifact
type: Concept
preferred label: Artefakt (Service Engineering) @de
broader: Begriffe Service Engineering

responsiveness / responsive capacity
type: Concept
preferred label: Reaktionsfähigkeit @de
broader: Begriffe Service Engineering

uno-actu principle
type: Concept
preferred label: Uno-actu-Prinzip @de
broader: Begriffe Service Engineering

quality of results
type: Concept
preferred label: Ergebnisqualität @de
broader: Begriffe Service Engineering

Begriffe Service Engineering
type: Concept
narrower: service management
narrower: quality
narrower: resource concept
narrower: uno-actu principle
narrower: serivce module
narrower: customer experience (CX)
narrower: customer
narrower: Nutzer:innenerfahrung
narrower: service
narrower: qualification
narrower: customer journey
narrower: Marktdimension
narrower: customer benefit / value
narrower: feature; characteristic
narrower: capability level
narrower: (---)
narrower: quality of results
narrower: responsiveness / responsive capacity
narrower: customer integration; customer participation
narrower: Design Thinking
narrower: dienstaustauschzentrierte Logik
narrower: potential
narrower: outcome level
narrower: service quality
narrower: Dienstleistungsdimensionen
narrower: process level
narrower: customer satisfaction
narrower: Product-Service Systems (PSS)
narrower: interaction
narrower: model
narrower: Mehrwertdienstleistung
narrower: person-related services
narrower: actor
narrower: Kundenkontaktpunkte
narrower: service productivity
narrower: artifact
narrower: resources
narrower: human resources
narrower: digital service system
narrower: service system
narrower: Stakeholder
narrower: customer requirements / demands
narrower: Value Co-Creation
narrower: Dienstleistungsentwicklung
narrower: Dienstleistungsgestaltung
narrower: external factor
narrower: process
narrower: service creation process
narrower: infrastructure
narrower: service process
is in scheme: SoServe-Thesau
broader: SoServe-Thesau
is top concept in scheme: SoServe-Thesau

service management
type: Concept
preferred label: Dienstleistungsmanagement @de
broader: Begriffe Service Engineering

quality
type: Concept
preferred label: Qualität @de
broader: Begriffe Service Engineering

customer experience (CX)
type: Concept
preferred label: Kund:innenerlebnis @de
broader: Begriffe Service Engineering

Nutzer:innenerfahrung
type: Concept
preferred label: User Experience @de
broader: Begriffe Service Engineering

qualification
type: Concept
preferred label: Qualifikation @de
broader: Begriffe Service Engineering

customer journey
type: Concept
preferred label: Kund:innenreise @de
broader: Begriffe Service Engineering

Marktdimension
type: Concept
broader: Begriffe Service Engineering

customer benefit / value
type: Concept
preferred label: Kund:innennutzen @de
broader: Begriffe Service Engineering

capability level
type: Concept
preferred label: Potenzialdimension @de
broader: Begriffe Service Engineering

(---)
type: Concept
preferred label: Service Portfolio Management @de
broader: Begriffe Service Engineering

Design Thinking
type: Concept
broader: Begriffe Service Engineering

Dienstleistungsdimensionen
type: Concept
broader: Begriffe Service Engineering

process level
type: Concept
preferred label: Prozessdimension @de
broader: Begriffe Service Engineering

customer satisfaction
type: Concept
preferred label: Kund:innenzufriedenheit @de
broader: Begriffe Service Engineering

interaction
type: Concept
preferred label: Interaktion @de
broader: Begriffe Service Engineering

model
type: Concept
preferred label: Modell @de
broader: Begriffe Service Engineering

Mehrwertdienstleistung
type: Concept
preferred label: Value Added Service @de
broader: Begriffe Service Engineering

(---)
type: Concept
preferred label: Smart Service System @de
broader: Begriffe Service Engineering

actor
type: Concept
preferred label: Akteur:in @de
broader: Begriffe Service Engineering

Kundenkontaktpunkte
type: Concept
preferred label: Touchpoints @de
broader: Begriffe Service Engineering

digital service system
type: Concept
preferred label: Digitales Dienstleistungssystem @de
broader: Begriffe Service Engineering

(---)
type: Concept
preferred label: Moments of Truth @de
broader: Begriffe Service Engineering

customer requirements / demands
type: Concept
preferred label: Kund:innenanforderungen @de
broader: Begriffe Service Engineering

Value Co-Creation
type: Concept
broader: Begriffe Service Engineering

(---)
type: Concept
preferred label: Co-Creation @de
broader: Begriffe Service Engineering

external factor
type: Concept
preferred label: Externer Faktor @de
broader: Begriffe Service Engineering

process
type: Concept
preferred label: Prozess @de
broader: Begriffe Service Engineering

service creation process
type: Concept
preferred label: Leistungserstellungsprozess @de
broader: Begriffe Service Engineering

infrastructure
type: Concept
preferred label: Infrastruktur @de
broader: Begriffe Service Engineering

(---)
type: Concept
preferred label: Input @de
broader: Begriffe Service Engineering

service process
type: Concept
preferred label: Dienstleistungsprozess @de
broader: Begriffe Service Engineering

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

is top concept in scheme
sub property of: is in scheme
definition: Relates a concept to the concept scheme that it is a top level concept of.