has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

Kundenkontaktpunkte
type: Concept
preferred label: Touchpoints @de
related: (---)

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

Concept
type: Class

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

Methoden Service Engineering
type: Concept
narrower: (---)

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

customer
type: Concept
preferred label: Dienstleistungsnehmer:in @de
related: (---)

(---)
type: Concept
preferred label: Customer Journey Mapping (CJM) @de
related: customer
related: service recipient
related: Kundenkontaktpunkte
alternative label: Customer Experience Mapping (CEM) @de
definition: Beim Customer Journey Mapping oder Customer Experience Mapping handelt es sich um eine Methode zur grafischen Darstellung aller Berührungspunkte (Touchpoints), die Kund:innen im Verlauf ihrer Customer Journey (Kund:innenreise) mit einem Unternehmen oder einem Produkt haben. Hierbei werden explizit auch die im jeweiligen Schritt aufkommenden Emotionen, sowie die Wünsche und Vorstellungen der Kund:innen erfasst. Das Customer Journey Mapping wird aus der Perspektive der Dienstleistungsempfänger:innen und/oder der Dienstleistungsnehmer:innen vorgenommen und dient der Erfassung von Schwachstellen in den Phasen pre-service, service und post-service. @de
editorial note: Rosenbaum, M. S., Mauricio Losada Otalora, and Germán Contreras Ramírez. (2017). “How to create a realistic customer journey map.” Business Horizons. 60(1). 143-150. @de
broader: Methoden Service Engineering
is in scheme: SoServe-Thesau

service recipient
type: Concept
preferred label: Dienstleistungsempfänger:in @de
related: (---)

customer
type: Concept
preferred label: Kund:in @de
related: (---)

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

Methoden
type: ConceptGroup
member: (---)

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.