has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

Customer Experience Design
type: Concept
related: service
related: service company
editorial note: Teixeira, Jorge; Patrício, Lia; Nunes, Nuno J.; Nóbrega, Leonel; Fisk, Raymond P.; Constantine, Larry (2012): Customer experience modeling: from customer experience to service design. In: Journal of Service Management 23 (3), S. 362–376. DOI: 10.1108/09564231211248453. @de
broader: Methoden Service Engineering
definition: Das Kund:innenerlebnis umfasst die Summe der Erfahrungen und Erlebnisse von Kund:innen bzw. Dienstleistungs-Empfänger:innen mit einem Dienstleistungs-Anbieter. Bei der Gestaltung einer Customer Experience geht es darum, ein möglichst umfassend positives Kund:innenerlebnis (Erlebniskette) zu kreieren, indem förderliche Rahmenbedingungen für die im Zuge der Dienstleistung stattfindenden Tätigkeiten geschaffen werden. @de
is in scheme: SoServe-Thesau

service
type: Concept
preferred label: Dienstleistung @de
related: Customer Experience Design

service company
type: Concept
preferred label: Dienstleistungsanbieter:in @de
related: Customer Experience Design

Methoden Service Engineering
type: Concept
narrower: Customer Experience Design

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

Concept
type: Class

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

Methoden
type: ConceptGroup
member: Customer Experience Design

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.