Relates a concept to a concept that is more general in meaning.
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
service
Dienstleistung
service company
Teixeira, Jorge; Patrício, Lia; Nunes, Nuno J.; Nóbrega, Leonel; Fisk, Raymond P.; Constantine, Larry (2012): Customer experience modeling: from customer experience to service design. In: Journal of Service Management 23 (3), S. 362–376. DOI: 10.1108/09564231211248453.
Methoden Service Engineering
Das Kund:innenerlebnis umfasst die Summe der Erfahrungen und Erlebnisse von Kund:innen bzw. Dienstleistungs-Empfänger:innen mit einem Dienstleistungs-Anbieter. Bei der Gestaltung einer Customer Experience geht es darum, ein möglichst umfassend positives Kund:innenerlebnis (Erlebniskette) zu kreieren, indem förderliche Rahmenbedingungen für die im Zuge der Dienstleistung stattfindenden Tätigkeiten geschaffen werden.
Customer Experience Design
SoServe-Thesau
Relates a concept to a concept with which there is an associative semantic relationship.
skos:related is disjoint with skos:broaderTransitive
has related
An alternative lexical label for a resource.
The range of skos:altLabel is the class of RDF plain literals.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
alternative label
Concept
The preferred lexical label for a resource, in a given language.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
Relates a resource (for example a concept) to a concept scheme in which it is included.
is in scheme
A statement or formal explanation of the meaning of a concept.
definition
Methoden
A note for an editor, translator or maintainer of the vocabulary.
editorial note