Begriffe Service Engineering
type: Concept
narrower: interaction

Concept
type: Class

service
type: Concept
preferred label: Dienstleistung @de
related: interaction

digital service system
type: Concept
preferred label: Digitales Dienstleistungssystem @de
related: interaction

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

interaction
type: Concept
preferred label: Interaktion @de
related: service productivity
related: Role Play
related: digital service system
related: Arbeitsanforderungserfassung
related: service
related: Kundenkontaktpunkte
related: actor
related: Szenario Technik
related: mental model
related: clients
related: job content
related: (---)
related: service system
related: Digitale Transformation
related: Festlegung von Erreichbarkeitszeiten
related: co-production
editorial note: (Q1) KoProServ Glossar (Q2) Kieserling, A. (1999): Kommunikation unter Anwesenden. München: Suhrkamp @de
broader: Begriffe Service Engineering
is in scheme: SoServe-Thesau
definition: In einem breiteren Verständnis bezeichnet Interaktion das wechselseitige Aufeinanderwirken und -beziehen von einzelnen Akteur:innen oder Systemen, wie bspw. in der zwischenmenschlichen oder in der Mensch-Technik-Interaktion. Interaktion geht damit über Kommunikation hinaus - sie besteht aus situationsbezogenen Handlungen und kann nur zustande kommen, wenn die Akteur:innen dazu gewillt und imstande sind. Interaktion bezeichnet auch den zwischenmenschlichen Kontakt und Austausch der im Zentrum personenbezogener Dienstleistung steht. Sie ist der zentrale Moment, in dem der Wert der personenbezogenen Dienstleistung geschaffen wird. @de

service productivity
type: Concept
preferred label: Dienstleistungsproduktivität @de
related: interaction

Role Play
type: Concept
related: interaction

Arbeitsanforderungserfassung
type: Concept
related: interaction

Kundenkontaktpunkte
type: Concept
preferred label: Touchpoints @de
related: interaction

actor
type: Concept
preferred label: Akteur:in @de
related: interaction

Szenario Technik
type: Concept
related: interaction

mental model
type: Concept
preferred label: Mentales Modell @de
related: interaction

clients
type: Concept
preferred label: Klient:innen @de
related: interaction

job content
type: Concept
preferred label: Arbeitsinhalt @de
related: interaction

actor
type: Concept
preferred label: Aktor:in @de
related: interaction

(---)
type: Concept
preferred label: Usability @de
related: interaction

service system
type: Concept
preferred label: Dienstleistungssystem @de
related: interaction

Digitale Transformation
type: Concept
related: interaction

Festlegung von Erreichbarkeitszeiten
type: Concept
related: interaction

co-production
type: Concept
preferred label: Koproduktion @de
related: interaction

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

Begriffe
type: ConceptGroup
member: interaction