Relates a concept to a concept that is more general in meaning.
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
Begriffe
Relates a concept to a concept with which there is an associative semantic relationship.
skos:related is disjoint with skos:broaderTransitive
has related
SoServe-Thesau
An alternative lexical label for a resource.
The range of skos:altLabel is the class of RDF plain literals.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
alternative label
Concept
The preferred lexical label for a resource, in a given language.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
Relates a resource (for example a concept) to a concept scheme in which it is included.
is in scheme
Moments of Truth sind sogenannte „Momente der Wahrheit“ die ausschlaggebend für die Wahrnehmung der Dienstleistung sind. Sie werden auch "Critical Incidents", also für die Dienstleistung kritische Momente genannt.
Pattloch, Annette (2010): Service Design im Dienstleistungsmarketing. Teil I: Theorie. Einordnung von Service Design in das Dienstleistungsmarketing. HG. v. Berichte aus dem Fachbereich I, Wirtschafts- und Gesellschaftswissenschaften. Beuth Hochschule für Technik Berlin. Berlin (Bericht Nr. 3) https://prof.beuth-hochschule.de/fileadmin/projekt/fb1_forschung/Berichtsreihe/Beuth_FB-I_2010-03.pdf
service
Dienstleistung
Begriffe Service Engineering
Moments of Truth
A statement or formal explanation of the meaning of a concept.
definition
A note for an editor, translator or maintainer of the vocabulary.
editorial note