definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

Failure Mode and Effect Analysis (FMEA)
type: Concept
preferred label: Service-FMEA (Fehlermöglichkeits- und Einflussanalyse) @de
related: service

Customer Experience Design
type: Concept
related: service

person-related services
type: Concept
preferred label: Personenbezogene Dienstleistungen @de
related: service

resources
type: Concept
preferred label: Ressourcen @de
related: service

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

Product-Service Systems (PSS)
type: Concept
preferred label: Hybride Produkte @de
related: service

GAP model
type: Concept
preferred label: GAP-Analyse @de
related: service

Role Play
type: Concept
related: service

Festlegung von Erreichbarkeitszeiten
type: Concept
related: service

Dienstleistungsentwicklung
type: Concept
preferred label: Service Engineering @de
related: service

customer integration; customer participation
type: Concept
preferred label: Kund:innenintegration @de
related: service

service productivity
type: Concept
preferred label: Dienstleistungsproduktivität @de
related: service

semi-autonomous work group
type: Concept
preferred label: Teilautonome Arbeitsgruppe TOP @de
related: service

outcome level
type: Concept
preferred label: Ergebnisdimension @de
related: service

Begriffe
type: ConceptGroup
member: service

serivce module
type: Concept
preferred label: Dienstleistungskomponente @de
related: service

resource concept
type: Concept
preferred label: Ressourcenkonzept @de
related: service

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

actor
type: Concept
preferred label: Aktor:in @de
related: service

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

service company
type: Concept
preferred label: Dienstleistungsanbieter:in @de
related: service

service
type: Concept
related: Customer Journey Analyse
related: (---)
related: Product-Service Systems (PSS)
related: GAP model
related: Value Proposition Canvas
related: serivce module
related: service company
related: actor
related: service provider
related: person-related services
related: Ergonomische Arbeitsmittel
related: resources
related: digital service system
related: customer
related: Dokumentenanalyse
related: customer integration; customer participation
related: competencies
related: Role Play
related: quality of results
related: service management
related: phase model
related: Empathy Map
related: capability model
related: Failure Mode and Effect Analysis (FMEA)
related: Dienstleistungsentwicklung
related: product model
related: service creation process
related: Nutzer:innenerfahrung
related: Festlegung von Erreichbarkeitszeiten
related: From Service to Value
related: process
related: clients
related: service work
related: procedure model
related: Customer Experience Design
related: Critical Incident Technik (CIT)
related: customer experience (CX)
related: uno-actu principle
related: outcome level
related: service productivity
related: semi-autonomous work group
related: service recipient
related: resource concept
related: object of labor
related: Pains & Gains
related: Mehrwertdienstleistung
related: Handlungsleitfaden
related: co-production
related: service quality
related: interaction
definition: "Eine Dienstleistung ist eine selbstständig marktfähige Leistung, die im Zuge eines kooperativen Leistungserstellungsprozesses Kompetenzen und/oder Ressourcen" (DIN SPEC 33453:2019-09) aller beteiligten Akteure (Dienstleistungsanbieter und DienstleistungsnehmerInnen) miteinander integriert. Damit ist Dienstleistung zugleich Prozess und Ergebnis. Also Prozess beinhaltet eine Dienstleistung eine Reihe von Aktivitäten zwischen den beteiligten Akteuren. Die Dienstleistung zeichnet sich durch vier charakteristische Eigenschaften aus, die sie von anderen Leistungen unterscheiden: Immaterialität, mangelnde Lagerfähigkeit (Direkte Konsumtion - Uno-Actu-Prinzip), mangelnde Transportfähigkeit, Heterogenität, Rolle des Kunden. Dienstleistungen entstehen durch Dienstleistungsarbeit. @de
editorial note: DIN SPEC 33453:2019-09 Vargo SL, Lusch RF (2004) Evolving to a new dominant logic for marketing. J Mark 68(1):1–17. https://doi.org/10.1509/jmkg.68.1.1.24036 Leimeister, Jan Marco (2012): Dienstleistungsengineering und -management. Berlin, Heidelberg: Springer Berlin Heidelberg. Davenport T, Harris JG (2007) Competing on analytics: the new science of winning. Harvard Business School Press, Boston Lovelock, C. & Gummesson, E. (2004). Whither Services Marketing? In Search of A New Paradigm and Fresh Perspectives. Journal of Service Research, 7, 20-41. Bitte Literatur prüfen! @de
preferred label: Dienstleistung @de
broader: Begriffe Service Engineering
is in scheme: SoServe-Thesau

Customer Journey Analyse
type: Concept
related: service

(---)
type: Concept
preferred label: Service-QFD (Quality-Function-Deployment) @de
related: service

Value Proposition Canvas
type: Concept
related: service

actor
type: Concept
preferred label: Akteur:in @de
related: service

(---)
type: Concept
preferred label: Service-Assessment (ServAs) @de
related: service

service provider
type: Concept
preferred label: Dienstleistungsgeber:in @de
related: service

Ergonomische Arbeitsmittel
type: Concept
related: service

(---)
type: Concept
preferred label: ServQual @de
related: service

digital service system
type: Concept
preferred label: Digitales Dienstleistungssystem @de
related: service

customer
type: Concept
preferred label: Dienstleistungsnehmer:in @de
related: service

Dokumentenanalyse
type: Concept
related: service

competencies
type: Concept
preferred label: Kompetenz @de
related: service

quality of results
type: Concept
preferred label: Ergebnisqualität @de
related: service

service management
type: Concept
preferred label: Dienstleistungsmanagement @de
related: service

phase model
type: Concept
preferred label: Phasenmodell @de
related: service

(---)
type: Concept
preferred label: Smart Service System @de
related: service

Empathy Map
type: Concept
related: service

capability model
type: Concept
preferred label: Potenzialmodell @de
related: service

(---)
type: Concept
preferred label: Moments of Truth @de
related: service

product model
type: Concept
preferred label: Produktmodell @de
related: service

service creation process
type: Concept
preferred label: Leistungserstellungsprozess @de
related: service

Nutzer:innenerfahrung
type: Concept
preferred label: User Experience @de
related: service

From Service to Value
type: Concept
related: service

process
type: Concept
preferred label: Prozess @de
related: service

(---)
type: Concept
preferred label: Service Enacting @de
related: service

clients
type: Concept
preferred label: Klient:innen @de
related: service

service work
type: Concept
preferred label: Dienstleistungsarbeit @de
related: service

procedure model
type: Concept
preferred label: Vorgehensmodell @de
related: service

Critical Incident Technik (CIT)
type: Concept
related: service

customer experience (CX)
type: Concept
preferred label: Kund:innenerlebnis @de
related: service

uno-actu principle
type: Concept
preferred label: Uno-actu-Prinzip @de
related: service

service recipient
type: Concept
preferred label: Dienstleistungsempfänger:in @de
related: service

object of labor
type: Concept
preferred label: Arbeitsgegenstand @de
related: service

Pains & Gains
type: Concept
related: service

Mehrwertdienstleistung
type: Concept
preferred label: Value Added Service @de
related: service

Handlungsleitfaden
type: Concept
related: service

co-production
type: Concept
preferred label: Koproduktion @de
related: service

(---)
type: Concept
preferred label: Smart Services @de
related: service

service quality
type: Concept
preferred label: Dienstleistungsqualität @de
related: service

interaction
type: Concept
preferred label: Interaktion @de
related: service

Begriffe Service Engineering
type: Concept
narrower: service

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

Concept
type: Class

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.