Begriffe Service Engineering
type: Concept
narrower: customer

quality
type: Concept
preferred label: Qualität @de
related: customer

Concept
type: Class

service quality
type: Concept
preferred label: Dienstleistungsqualität @de
related: customer

customer requirements / demands
type: Concept
preferred label: Kund:innenanforderungen @de
related: customer

Pains & Gains
type: Concept
related: customer

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

service recipient
type: Concept
preferred label: Dienstleistungsempfänger:in @de
related: customer

Business Model Canvas
type: Concept
related: customer

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

(---)
type: Concept
preferred label: Service-Portfolio @de
related: customer

customer benefit / value
type: Concept
preferred label: Kund:innennutzen @de
related: customer

customer
type: Concept
related: 360 degree feedback
related: Kundenkontaktpunkte
related: observation
related: customer integration; customer participation
related: customer experience (CX)
related: service quality
related: critical path analysis; critical path method
related: (---)
related: customer requirements / demands
related: Kano-Modell
related: customer journey
related: external factor
related: service recipient
related: Virtual Reality
related: mediation
related: customer benefit / value
related: dienstaustauschzentrierte Logik
related: quality
related: Business Model Canvas
related: Pains & Gains
broader: Begriffe Service Engineering
preferred label: Kund:in @de
is in scheme: SoServe-Thesau
definition: s. Dienstleistungsempfänger:in @de

360 degree feedback
type: Concept
preferred label: Feedback, 360° @de
related: customer

Kundenkontaktpunkte
type: Concept
preferred label: Touchpoints @de
related: customer

observation
type: Concept
preferred label: Beobachtung @de
related: customer

customer integration; customer participation
type: Concept
preferred label: Kund:innenintegration @de
related: customer

customer experience (CX)
type: Concept
preferred label: Kund:innenerlebnis @de
related: customer

critical path analysis; critical path method
type: Concept
preferred label: Critical Path Analyse @de
related: customer

Kano-Modell
type: Concept
related: customer

customer journey
type: Concept
preferred label: Kund:innenreise @de
related: customer

external factor
type: Concept
preferred label: Externer Faktor @de
related: customer

(---)
type: Concept
preferred label: Service-QFD (Quality-Function-Deployment) @de
related: customer

Virtual Reality
type: Concept
related: customer

mediation
type: Concept
preferred label: Mediation @de
related: customer

dienstaustauschzentrierte Logik
type: Concept
preferred label: Service-Dominant Logic (SDL) @de
related: customer

(---)
type: Concept
preferred label: Customer Journey Mapping (CJM) @de
related: customer

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

Begriffe
type: ConceptGroup
member: customer