Begriffe Service Engineering
quality
Qualität
Concept
service quality
Dienstleistungsqualität
customer requirements / demands
Pains & Gains
Relates a resource (for example a concept) to a concept scheme in which it is included.
is in scheme
Relates a concept to a concept with which there is an associative semantic relationship.
skos:related is disjoint with skos:broaderTransitive
has related
Dienstleistungsempfänger:in
service recipient
Business Model Canvas
A statement or formal explanation of the meaning of a concept.
definition
SoServe-Thesau
Service-Portfolio
customer benefit / value
360 degree feedback
Feedback, 360°
Kundenkontaktpunkte
Touchpoints
observation
Beobachtung
customer integration; customer participation
customer experience (CX)
critical path analysis; critical path method
Critical Path Analyse
Kano-Modell
customer journey
Externer Faktor
external factor
Service-QFD (Quality-Function-Deployment)
Virtual Reality
mediation
Mediation
dienstaustauschzentrierte Logik
Service-Dominant Logic (SDL)
Customer Journey Mapping (CJM)
customer
s. Dienstleistungsempfänger:in
The preferred lexical label for a resource, in a given language.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
An alternative lexical label for a resource.
The range of skos:altLabel is the class of RDF plain literals.
alternative label
Relates a concept to a concept that is more general in meaning.
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
Begriffe