has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

Begriffe
type: ConceptGroup
member: customer integration; customer participation

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

Concept
type: Class

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

process
type: Concept
preferred label: Prozess @de
related: customer integration; customer participation

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

Begriffe Service Engineering
type: Concept
narrower: customer integration; customer participation

customer
type: Concept
preferred label: Kund:in @de
related: customer integration; customer participation

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

customer integration; customer participation
type: Concept
preferred label: Kund:innenintegration @de
is in scheme: SoServe-Thesau
alternative label: Kund:innenbeteiligung @de
broader: Begriffe Service Engineering
editorial note: Büttgen, Marion (2007): Kundenintegration in den Dienstleistungsprozess. Eine verhaltenswissenschaftliche Untersuchung. 1. Aufl. Wiesbaden: Deutscher Universitäts-Verlag (Neue betriebswirtschaftliche Forschung, Bd. 357). @de
related: customer
related: process
related: service
related: service recipient
definition: Unter Kunden:innenintegration ist die aktive Einbindung der Dienstleistungsempfänger:innen in den Dienstleistungsprozess zu verstehen. Im Gegensatz zur Co-Production, welche im Rahmen der Dienstleistungserbringung in Gestalt der gemeinsamen Wertschöpfung zu Tragen kommt, versteht man unter Kund:innenintegration jegliche Einbindung der Kund:innen. Diese kann beispielsweise auch bereits im Prozess der Dienstleistungsgestaltung, etwa in Form einer Bedarfserhebung oder Zufriedenheitsbefragung stattfinden und dient vorrangig dazu, eine Verbundenheit zwischen Kund:innen und Produkt/Dienstleistung herzustellen. @de

service
type: Concept
preferred label: Dienstleistung @de
related: customer integration; customer participation

service recipient
type: Concept
preferred label: Dienstleistungsempfänger:in @de
related: customer integration; customer participation