Begriffe Service Engineering
type: Concept
narrower: feature; characteristic

quality
type: Concept
preferred label: Qualität @de
related: feature; characteristic

Concept
type: Class

survey
type: Concept
preferred label: Schriftliche Befragung @de
related: feature; characteristic

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

characteristics of well-designed tasks
type: Concept
preferred label: Humankriterien @de
related: feature; characteristic

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

taylorism
type: Concept
preferred label: Taylorismus @de
related: feature; characteristic

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

(---)
type: Concept
preferred label: Service-QFD (Quality-Function-Deployment) @de
related: feature; characteristic

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

interview
type: Concept
preferred label: Mündliche Befragung @de
related: feature; characteristic

feature; characteristic
type: Concept
editorial note: (Q1) KoProServ Glossar (Q2) DIN EN ISO 9000:2005 @de
preferred label: Merkmal @de
related: taylorism
related: quality
related: Qualifikationsnutzung und Lernen
related: (---)
related: interview
related: characteristics of well-designed tasks
related: survey
related: Kano-Modell
related: Arbeitsbewertung
definition: Die Merkmale einer Dienstleistung sind deren spezifische und definierende Eigenschaften. Aus ihnen können Anforderungen abgeleitet und Kennzahlen zur Analyse und Evalutation entwickelt werden. @de
broader: Begriffe Service Engineering
is in scheme: SoServe-Thesau

Qualifikationsnutzung und Lernen
type: Concept
related: feature; characteristic

Kano-Modell
type: Concept
related: feature; characteristic

Arbeitsbewertung
type: Concept
related: feature; characteristic

Begriffe
type: ConceptGroup
member: feature; characteristic