Begriffe Service Engineering
quality
Qualität
Concept
Schriftliche Befragung
survey
Relates a resource (for example a concept) to a concept scheme in which it is included.
is in scheme
characteristics of well-designed tasks
Humankriterien
Relates a concept to a concept with which there is an associative semantic relationship.
skos:related is disjoint with skos:broaderTransitive
has related
SoServe-Thesau
A statement or formal explanation of the meaning of a concept.
definition
A note for an editor, translator or maintainer of the vocabulary.
editorial note
The preferred lexical label for a resource, in a given language.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
taylorism
Taylorismus
An alternative lexical label for a resource.
The range of skos:altLabel is the class of RDF plain literals.
alternative label
Service-QFD (Quality-Function-Deployment)
Relates a concept to a concept that is more general in meaning.
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
Mündliche Befragung
interview
(Q1) KoProServ Glossar (Q2) DIN EN ISO 9000:2005
Merkmal
feature; characteristic
Qualifikationsnutzung und Lernen
Kano-Modell
Arbeitsbewertung
Die Merkmale einer Dienstleistung sind deren spezifische und definierende Eigenschaften. Aus ihnen können Anforderungen abgeleitet und Kennzahlen zur Analyse und Evalutation entwickelt werden.
Begriffe