Relates a concept to a concept that is more general in meaning.
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
Relates a concept to a concept with which there is an associative semantic relationship.
skos:related is disjoint with skos:broaderTransitive
has related
SoServe-Thesau
An alternative lexical label for a resource.
The range of skos:altLabel is the class of RDF plain literals.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
alternative label
Concept
The preferred lexical label for a resource, in a given language.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
Methoden Service Engineering
burnout
Burnout
Empathy Map
Relates a resource (for example a concept) to a concept scheme in which it is included.
is in scheme
customer
A statement or formal explanation of the meaning of a concept.
definition
Methoden
A note for an editor, translator or maintainer of the vocabulary.
editorial note
Personas sind künstlich erstellte Personenprofile mit Namen, Bild, Wünschen und Vorstellungen, die Vertreter:innen einer Zielgruppe repräsentieren sollen. Ziel der Erstellung von Personas ist es, Dienstleistungsnehmer:innen und -empfänger:innen ein Gesicht zu geben und dadurch z.B. die Gestaltung der Customer Journey möglichst umfassend auf die Bedürfnisse der verschiedenen Personen abstimmen zu können.
Persona
Leimeister, Jan Marco (2012): Dienstleistungsengineering und -management. Berlin, Heidelberg: Springer Berlin Heidelberg.