Mentales Modell
preferred label: mental model @en
type: Concept

Beanspruchungsfolgen
preferred label: consequences of (mental) workload @en
type: Concept

Arbeitssystem
preferred label: work system @en
type: Concept

Daten
preferred label: data @en
type: Concept

MTO-Konzept
preferred label: MTO-concept @en
type: Concept

Usability
preferred label: (---) @en
type: Concept

Monologische / Objektbezogene Erwerbsarbeit
preferred label: object-related work @en
type: Concept

Artefakt (Arbeitspsychologie)
preferred label: (research) artifact @en
type: Concept

Arbeitsgestaltung
preferred label: job design work design @en
type: Concept

Digitization
type: Concept

Personenbezogene Dienstleistungen
preferred label: person-related services @en
type: Concept

Service Design
preferred label: Dienstleistungsgestaltung @en
type: Concept

Service-Dominant Logic (SDL)
preferred label: dienstaustauschzentrierte Logik @en
type: Concept

Arbeitsauftrag
preferred label: work order @en
type: Concept

Ressourcen
preferred label: resources @en
type: Concept

Hybride Produkte
preferred label: Product-Service Systems (PSS) @en
type: Concept

Taylorismus
preferred label: taylorism @en
type: Concept

TOP-Prinzip
preferred label: TOP principle @en
type: Concept

Service Engineering
preferred label: Dienstleistungsentwicklung @en
type: Concept

Anforderungsvielfalt
preferred label: task variety @en
type: Concept

Kund:innenintegration
preferred label: customer integration; customer participation @en
type: Concept

Dienstleistungsproduktivität
preferred label: service productivity @en
type: Concept

Service Management
preferred label: (---) @en
type: Concept

Information
preferred label: information @en
type: Concept

Stakeholder
type: Concept

Ergebnisdimension
preferred label: outcome level @en
type: Concept

Service-Portfolio
preferred label: (---) @en
type: Concept

Begriffe
has member: Qualifikation
has member: Usability
has member: Potenzial
has member: Kund:innenreise
has member: Einfühlungsvermögen
has member: Aktor:in
has member: Belastung
has member: Moments of Truth
has member: Kompetenz
has member: Qualität
has member: Prozess
has member: Output
has member: Smart Services
has member: Kund:innennutzen
has member: Kund:in
has member: Service-Portfolio
has member: Vermeidung von Über- und Unterforderung
has member: Vollständigkeit/Ganzheitlichkeit
has member: Arbeitsgestaltung
has member: Mentales Modell
has member: Rückmeldungen
has member: Ausführungsbedingungen
has member: Merkmal
has member: Dialogisch-interaktive Erwerbsarbeit
has member: Personenbezogene Dienstleistungen
has member: Dienstleistung
has member: Dienstleistungsdimensionen
has member: User Experience
has member: Digitization
has member: Lebenszyklus
has member: Handlungsregulation
has member: Ergonomische Arbeitsmittel
has member: Digitale Transformation
has member: Dienstleistungsproduktivität
has member: Dienstleistungsgeber:in
has member: Arbeitsinhalt
has member: Dienstleistungsnehmer:in
has member: Ergebnisdimension
has member: Dienstleistungsmanagement
has member: Input
has member: Co-Creation
has member: Erwerbsarbeit
has member: Kund:innenanforderungen
has member: Kund:innenintegration
has member: Dienstleistungsempfänger:in
has member: Touchpoints
has member: Bewertungsebenen der Arbeitsgestaltung
has member: Burnout
has member: Prozessdimension
has member: Design Thinking
has member: Qualifikationsnutzung und Lernen
has member: Artefakt (Arbeitspsychologie)
has member: Externer Faktor
has member: Beanspruchung
has member: Bedeutsamkeit
has member: Information
has member: Reaktionsfähigkeit
has member: MTO-Konzept
has member: Emotionale Dissonanz
has member: Arbeitsaufgabe, illegitime
has member: Arbeitsgegenstand
has member: Dienstleistungsqualität
has member: Kund:innenzufriedenheit
has member: Artefakt (Service Engineering)
has member: Marktdimension
has member: Dienstleistungskomponente
has member: Digitales Dienstleistungssystem
has member: Interaktion
has member: Service Design
has member: Dienstleistungsanbieter:in
has member: Prozessmanagement
has member: Interaktionsarbeit
has member: Koproduktion
has member: Klient:innen
has member: Wissen
has member: Handlungsspielraum
has member: Ressourcen
has member: Service Engineering
has member: Leistungserstellungsprozess
has member: Prospektive Arbeitsgestaltung

Dienstleistungskomponente
preferred label: serivce module @en
type: Concept

Ressourcenkonzept
preferred label: resource concept @en
type: Concept

Aktor:in
preferred label: actor @en
type: Concept

Dienstleistungsanbieter:in
preferred label: service company @en
type: Concept

Arbeitsaufgabe, illegitime
preferred label: illegitimate tasks @en
type: Concept

Merkmal
preferred label: feature; characteristic @en
type: Concept

Dienstleistung
preferred label: service @en
type: Concept

Interaktionsarbeit
preferred label: interactive work @en
type: Concept

Humanressourcen
preferred label: human resources @en
type: Concept

Smart Services
preferred label: (---) @en
type: Concept

Output
preferred label: (---) @en
type: Concept

Prozessmanagement
preferred label: process management @en
type: Concept

Klient:innen
preferred label: clients @en
type: Concept

Potenzial
preferred label: potential @en
type: Concept

Dialogisch-interaktive Erwerbsarbeit
preferred label: dialogical interactive work @en
type: Concept

korrektive Arbeitsgestaltung
preferred label: corrective job design @en
type: Concept

Dienstleistungssystem
preferred label: service system @en
type: Concept

Dienstleistungsempfänger:in
preferred label: service recipient @en
type: Concept

Kund:in
preferred label: customer @en
type: Concept

Dienstleistungsarbeit
preferred label: service work @en
type: Concept

Dienstleistungsqualität
preferred label: service quality @en
type: Concept

Reaktionsfähigkeit
preferred label: responsiveness / responsive capacity @en
type: Concept

Handlungsregulation
preferred label: action regulation @en
type: Concept

Artefakt (Service Engineering)
preferred label: artifact @en
type: Concept

Vermeidung von Über- und Unterforderung
type: Concept

Uno-actu-Prinzip
preferred label: uno-actu principle @en
type: Concept

Ergebnisqualität
preferred label: quality of results @en
type: Concept

Dienstleistungsdimensionen
type: Concept

Ausführungsbedingungen
preferred label: job context @en
type: Concept

Smart Service System
preferred label: (---) @en
type: Concept

Vollständigkeit/Ganzheitlichkeit
preferred label: task identity / whole units of tasks @en
type: Concept

Handlungsspielraum
preferred label: job control / autonomy @en
type: Concept

Marktdimension
type: Concept

Koproduktion
preferred label: co-production @en
type: Concept

Infrastruktur
preferred label: infrastructure @en
type: Concept

Kund:innenzufriedenheit
preferred label: customer satisfaction @en
type: Concept

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language. @en
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties. @en
comment: The range of skos:prefLabel is the class of RDF plain literals. @en
comment: A resource has no more than one value of skos:prefLabel per language tag. @en

Modell
preferred label: model @en
type: Concept

Qualifikationsnutzung und Lernen
type: Concept

Value Added Service
preferred label: Mehrwertdienstleistung @en
type: Concept

Digitale Transformation
type: Concept

Wissen
preferred label: knowledge @en
type: Concept

Emotionale Dissonanz
preferred label: emotional dissonance @en
type: Concept

Dienstleistungsprozess
preferred label: service process @en
type: Concept

Touchpoints
preferred label: Kundenkontaktpunkte @en
type: Concept

Qualität
preferred label: quality @en
type: Concept

Kund:innennutzen
preferred label: customer benefit / value @en
type: Concept

Service Portfolio Management
preferred label: (---) @en
type: Concept

Dienstleistungsgeber:in
preferred label: service provider @en
type: Concept

Prospektive Arbeitsgestaltung
preferred label: prospective job design @en
type: Concept

Interaktion
preferred label: interaction @en
type: Concept

Burnout
preferred label: burnout @en
type: Concept

Leistungserstellungsprozess
preferred label: service creation process @en
type: Concept

Prozessdimension
preferred label: process level @en
type: Concept

Kompetenz
preferred label: competencies @en
type: Concept

Einfühlungsvermögen
preferred label: empathy @en
type: Concept

Arbeitsinhalt
preferred label: job content @en
type: Concept

Design Thinking
type: Concept

Qualifikation
preferred label: qualification @en
type: Concept

Potenzialdimension
preferred label: capability level @en
type: Concept

Bewertungsebenen der Arbeitsgestaltung
type: Concept

Ergonomische Arbeitsmittel
type: Concept

Dienstleistungsnehmer:in
preferred label: customer @en
type: Concept

Kund:innenerlebnis
preferred label: customer experience (CX) @en
type: Concept

Prozess
preferred label: process @en
type: Concept

Arbeitsaufgabe
preferred label: (work) task @en
type: Concept

Digitales Dienstleistungssystem
preferred label: digital service system @en
type: Concept

Kund:innenanforderungen
preferred label: customer requirements / demands @en
type: Concept

Kund:innenreise
preferred label: customer journey @en
type: Concept

User Experience
preferred label: Nutzer:innenerfahrung @en
type: Concept

Humankriterien
preferred label: characteristics of well-designed tasks @en
type: Concept

Co-Creation
preferred label: (---) @en
type: Concept

Externer Faktor
preferred label: external factor @en
type: Concept

Belastung
preferred label: (occupational) strain, (occupational) stress, work requirements @en
type: Concept

Beanspruchung
preferred label: (mental) workload @en
type: Concept

Moments of Truth
preferred label: (---) @en
type: Concept

Lebenszyklus
preferred label: life cycle @en
type: Concept

Value Co-Creation
type: Concept

Erwerbsarbeit
preferred label: (gainful) work @en
type: Concept

Bedeutsamkeit
preferred label: task significance @en
type: Concept

Akteur:in
preferred label: actor @en
type: Concept

has member
definition: Relates a collection to one of its members. @en

Input
preferred label: (---) @en
type: Concept

Rückmeldungen
preferred label: feedback @en
type: Concept

Dienstleistungsmanagement
preferred label: service management @en
type: Concept

Arbeitsgegenstand
preferred label: object of labor @en
type: Concept