Usability
Personenbezogene Dienstleistungen
person-related services
Dienstleistungsgestaltung
Service Design
dienstaustauschzentrierte Logik
Service-Dominant Logic (SDL)
resources
Ressourcen
Product-Service Systems (PSS)
Hybride Produkte
Dienstleistungsentwicklung
Service Engineering
customer integration; customer participation
service productivity
Dienstleistungsproduktivität
Service Management
Stakeholder
Ergebnisdimension
outcome level
Service-Portfolio
serivce module
Dienstleistungskomponente
resource concept
Ressourcenkonzept
SoServe-Thesau
service
Dienstleistung
feature; characteristic
Merkmal
Smart Services
human resources
Humanressourcen
Output
Relates a concept to a concept that is more specific in meaning.
Narrower concepts are typically rendered as children in a concept hierarchy (tree).
has narrower
Relates a concept to a concept that is more general in meaning.
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
potential
Potenzial
Concept
service system
Dienstleistungssystem
customer
service quality
Dienstleistungsqualität
artifact
Artefakt (Service Engineering)
responsiveness / responsive capacity
Reaktionsfähigkeit
uno-actu principle
Uno-actu-Prinzip
quality of results
Ergebnisqualität
Begriffe Service Engineering
Dienstleistungsdimensionen
Smart Service System
Marktdimension
Relates a resource (for example a concept) to a concept scheme in which it is included.
is in scheme
infrastructure
Infrastruktur
customer satisfaction
The preferred lexical label for a resource, in a given language.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
Modell
model
Mehrwertdienstleistung
Value Added Service
service process
Dienstleistungsprozess
Kundenkontaktpunkte
Touchpoints
quality
Qualität
customer benefit / value
Service Portfolio Management
interaction
Interaktion
service creation process
Leistungserstellungsprozess
Prozessdimension
process level
qualification
Qualifikation
Design Thinking
Potenzialdimension
capability level
customer experience (CX)
Prozess
process
Digitales Dienstleistungssystem
digital service system
Relates a concept to the concept scheme that it is a top level concept of.
is top concept in scheme
customer requirements / demands
customer journey
User Experience
Co-Creation
Externer Faktor
external factor
Moments of Truth
Value Co-Creation
actor
Input
service management
Dienstleistungsmanagement