Begriffe Service Engineering
type: Concept
narrower: interaction

Concept
type: Class

service
preferred label: Dienstleistung @de
type: Concept
related: interaction

digital service system
preferred label: Digitales Dienstleistungssystem @de
type: Concept
related: interaction

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

interaction
preferred label: Interaktion @de
related: service productivity
related: Role Play
related: digital service system
related: Arbeitsanforderungserfassung
related: service
related: Kundenkontaktpunkte
related: actor
related: Szenario Technik
related: mental model
related: clients
related: job content
related: (---)
related: service system
related: Digitale Transformation
related: Festlegung von Erreichbarkeitszeiten
related: co-production
editorial note: (Q1) KoProServ Glossar (Q2) Kieserling, A. (1999): Kommunikation unter Anwesenden. München: Suhrkamp @de
broader: Begriffe Service Engineering
is in scheme: SoServe-Thesau
type: Concept
definition: In einem breiteren Verständnis bezeichnet Interaktion das wechselseitige Aufeinanderwirken und -beziehen von einzelnen Akteur:innen oder Systemen, wie bspw. in der zwischenmenschlichen oder in der Mensch-Technik-Interaktion. Interaktion geht damit über Kommunikation hinaus - sie besteht aus situationsbezogenen Handlungen und kann nur zustande kommen, wenn die Akteur:innen dazu gewillt und imstande sind. Interaktion bezeichnet auch den zwischenmenschlichen Kontakt und Austausch der im Zentrum personenbezogener Dienstleistung steht. Sie ist der zentrale Moment, in dem der Wert der personenbezogenen Dienstleistung geschaffen wird. @de

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

service system
preferred label: Dienstleistungssystem @de
type: Concept
related: interaction

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

job content
preferred label: Arbeitsinhalt @de
type: Concept
related: interaction

clients
preferred label: Klient:innen @de
type: Concept
related: interaction

Szenario Technik
type: Concept
related: interaction

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

Digitale Transformation
type: Concept
related: interaction

Kundenkontaktpunkte
preferred label: Touchpoints @de
type: Concept
related: interaction

(---)
preferred label: Usability @de
type: Concept
related: interaction

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

Role Play
type: Concept
related: interaction

mental model
preferred label: Mentales Modell @de
type: Concept
related: interaction

service productivity
preferred label: Dienstleistungsproduktivität @de
type: Concept
related: interaction

co-production
preferred label: Koproduktion @de
type: Concept
related: interaction

actor
preferred label: Akteur:in @de
type: Concept
related: interaction

Begriffe
type: ConceptGroup
member: interaction

Festlegung von Erreichbarkeitszeiten
type: Concept
related: interaction

Arbeitsanforderungserfassung
type: Concept
related: interaction

actor
preferred label: Aktor:in @de
type: Concept
related: interaction