Kano-Modell
Virtual Reality
Mockup
Target-Costing
User Story
Failure Mode and Effect Analysis (FMEA)
Service-FMEA (Fehlermöglichkeits- und Einflussanalyse)
Customer Experience Design
Business Model Canvas
GAP-Analyse
GAP model
Role Play
requirements management
Anforderungsmanagement
resource model
Ressourcenmodell
Beschwerdemanagement
Business Process Model and Notification
Stakeholder Map
SoServe-Thesau
Relates a concept to a concept that is more specific in meaning.
Narrower concepts are typically rendered as children in a concept hierarchy (tree).
has narrower
Relates a concept to a concept that is more general in meaning.
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
(business) process model
Prozessmodell
Concept
capability model
Potenzialmodell
Pains & Gains
critical path analysis; critical path method
Critical Path Analyse
Service-QFD (Quality-Function-Deployment)
Design Science Research
Liberation from Contraints by Digitization
Relates a resource (for example a concept) to a concept scheme in which it is included.
is in scheme
Methoden Service Engineering
The preferred lexical label for a resource, in a given language.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
Service Blueprint
Customer Journey Mapping (CJM)
Persona
Service Enacting
Empathy Map
Phasenmodell
phase model
procedure model
Vorgehensmodell
Value Proposition Canvas
Relates a concept to the concept scheme that it is a top level concept of.
is top concept in scheme
(business ) process modelling
Prozessmodellierung
Lifecycle Management
product model
Produktmodell
ServQual
Service-Assessment (ServAs)
Service-Ökosystem-Design