Begriffe Service Engineering
type: Concept
narrower: quality

(---)
preferred label: ServQual @de
type: Concept
related: quality

quality
related: Pro-Kontra-Analyse
related: (---)
related: quality of results
related: GAP model
related: outcome level
related: feature; characteristic
related: customer
related: service quality
preferred label: Qualität @de
type: Concept
definition: Qualität bezeichnet den Grad, in dem ein Satz inhärenter Merkmale Anforderungen erfüllt. Diese Definition bezieht sich auf eindeutig messbare, einem Objekt innewohnende Eigenschaften. (Q1) Für die Bestimmung der Dienstleistungsqualität ist nach BRUHN neben dem produktorientierten Ansatz im Besonderen der kundenorientierte Ansatz zu verfolgen. Demnach muss es die oberste Prämisse eines Unternehmens sein, den Ansprüchen seiner Kunden gerecht zu werden. (Q2) @de
editorial note: (Q1) Leimeister, Jan Marco (2012): Dienstleistungsengineering und -management. Berlin, Heidelberg: Springer Berlin Heidelberg. (Q2) Schneider K., Daun C., Behrens H., Wagner D. (2006) Vorgehensmodelle und Standards zur systematischen Entwicklung von Dienstleistungen. In: Bullinger HJ., Scheer AW. (eds) Service Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-29473-2_5 @de
is in scheme: SoServe-Thesau
broader: Begriffe Service Engineering

service quality
preferred label: Dienstleistungsqualität @de
type: Concept
related: quality

Concept
type: Class

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

outcome level
preferred label: Ergebnisdimension @de
type: Concept
related: quality

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

customer
preferred label: Kund:in @de
type: Concept
related: quality

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

quality of results
preferred label: Ergebnisqualität @de
type: Concept
related: quality

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

(---)
preferred label: Usability @de
type: Concept
related: quality

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

Pro-Kontra-Analyse
type: Concept
related: quality

feature; characteristic
preferred label: Merkmal @de
type: Concept
related: quality

Begriffe
type: ConceptGroup
member: quality

GAP model
preferred label: GAP-Analyse @de
type: Concept
related: quality