Potenzialdimension
capability level
Begriffe Service Engineering
Concept
service
Dienstleistung
resource concept
Ressourcenkonzept
Relates a resource (for example a concept) to a concept scheme in which it is included.
is in scheme
Relates a concept to a concept with which there is an associative semantic relationship.
skos:related is disjoint with skos:broaderTransitive
has related
A statement or formal explanation of the meaning of a concept.
definition
SoServe-Thesau
A note for an editor, translator or maintainer of the vocabulary.
editorial note
service system
Dienstleistungssystem
The preferred lexical label for a resource, in a given language.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
artifact
Artefakt (Service Engineering)
An alternative lexical label for a resource.
The range of skos:altLabel is the class of RDF plain literals.
alternative label
Relates a concept to a concept that is more general in meaning.
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
analysis of strengths and weaknesses
Stärken-Schwäche-Analyse
Begriffe
potential
Potenzial
Vermeidung von Über- und Unterforderung
service provider
resource model
Ressourcenmodell
Im Kontext der Dienstleistungsforschung beschreibt der Begriff Ressourcen Betriebsmittel, die zur Erbringung einer Dienstleistung notwendig sind und die im Rahmen der Dienstleistungserstellung kombiniert und transformiert werden können. Diese können materieller (z.B. technische Ausstattung, Betriebsmittel) oder immaterieller Art (z.B. Kompetenzen des Personals oder Informationen) sein.
Scheer AW., Grieble O., Klein R. (2003) Modellbasiertes Dienstleistungsmanagement. In: Bullinger HJ., Scheer AW. (eds) Service Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-09871-4_2
Ressourcen
resources
information
Information