has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

Critical Incident Technik (CIT)
type: Concept
related: service
related: process
editorial note: https://www.apa.org/pubs/databases/psycinfo/cit-article.pdf
editorial note: Gelbrich K. (2007) Blueprinting, sequentielle Ereignismethode und Critical Incident Technique. In: Buber R., Holzmüller H.H. (eds) Qualitative Marktforschung. Gabler. https://doi.org/10.1007/978-3-8349-9258-1_39 @de
definition: Ein kritisches Ereignis (critical incident) ist ein Schlüsselereignis, welches von Kund:innen als besonders (positiv oder negativ) bewertet wird. Bei der Critical Incident Technik werden am Dienstleistungsprozess beteiligte Stakeholder im Rahmen eines Interviews dazu aufgefordert über diese kritischen Ereignisse möglichst umfassend zu berichten (Beschreibung von Zeitpunkt, Ort, Reaktion des Dienstleisters, etc.), um dadurch besonders effektives bzw. ineffektives Arbeitsverhalten des Dienstleisters identifizieren zu können. @de
broader: Methoden Arbeitswissenschaften
broader: Methoden BWL
alternative label: Critical Incident Technique
alternative label: Moments of Truth @de
is in scheme: SoServe-Thesau

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

Concept
type: Class

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

process
preferred label: Prozess @de
type: Concept
related: Critical Incident Technik (CIT)

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

Methoden Arbeitswissenschaften
type: Concept
narrower: Critical Incident Technik (CIT)

Methoden
type: ConceptGroup
member: Critical Incident Technik (CIT)

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

Methoden BWL
type: Concept
narrower: Critical Incident Technik (CIT)

service
preferred label: Dienstleistung @de
type: Concept
related: Critical Incident Technik (CIT)