definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

Failure Mode and Effect Analysis (FMEA)
preferred label: Service-FMEA (Fehlermöglichkeits- und Einflussanalyse) @de
type: Concept
related: service

Customer Experience Design
type: Concept
related: service

person-related services
preferred label: Personenbezogene Dienstleistungen @de
type: Concept
related: service

resources
preferred label: Ressourcen @de
type: Concept
related: service

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

Product-Service Systems (PSS)
preferred label: Hybride Produkte @de
type: Concept
related: service

GAP model
preferred label: GAP-Analyse @de
type: Concept
related: service

Role Play
type: Concept
related: service

Festlegung von Erreichbarkeitszeiten
type: Concept
related: service

Dienstleistungsentwicklung
preferred label: Service Engineering @de
type: Concept
related: service

customer integration; customer participation
preferred label: Kund:innenintegration @de
type: Concept
related: service

service productivity
preferred label: Dienstleistungsproduktivität @de
type: Concept
related: service

semi-autonomous work group
preferred label: Teilautonome Arbeitsgruppe TOP @de
type: Concept
related: service

outcome level
preferred label: Ergebnisdimension @de
type: Concept
related: service

Begriffe
type: ConceptGroup
member: service

serivce module
preferred label: Dienstleistungskomponente @de
type: Concept
related: service

resource concept
preferred label: Ressourcenkonzept @de
type: Concept
related: service

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

actor
preferred label: Aktor:in @de
type: Concept
related: service

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

service company
preferred label: Dienstleistungsanbieter:in @de
type: Concept
related: service

service
related: Customer Journey Analyse
related: (---)
related: Product-Service Systems (PSS)
related: GAP model
related: Value Proposition Canvas
related: serivce module
related: service company
related: actor
related: service provider
related: person-related services
related: Ergonomische Arbeitsmittel
related: resources
related: digital service system
related: customer
related: Dokumentenanalyse
related: customer integration; customer participation
related: competencies
related: Role Play
related: quality of results
related: service management
related: phase model
related: Empathy Map
related: capability model
related: Failure Mode and Effect Analysis (FMEA)
related: Dienstleistungsentwicklung
related: product model
related: service creation process
related: Nutzer:innenerfahrung
related: Festlegung von Erreichbarkeitszeiten
related: From Service to Value
related: process
related: clients
related: service work
related: procedure model
related: Customer Experience Design
related: Critical Incident Technik (CIT)
related: customer experience (CX)
related: uno-actu principle
related: outcome level
related: service productivity
related: semi-autonomous work group
related: service recipient
related: resource concept
related: object of labor
related: Pains & Gains
related: Mehrwertdienstleistung
related: Handlungsleitfaden
related: co-production
related: service quality
related: interaction
type: Concept
definition: "Eine Dienstleistung ist eine selbstständig marktfähige Leistung, die im Zuge eines kooperativen Leistungserstellungsprozesses Kompetenzen und/oder Ressourcen" (DIN SPEC 33453:2019-09) aller beteiligten Akteure (Dienstleistungsanbieter und DienstleistungsnehmerInnen) miteinander integriert. Damit ist Dienstleistung zugleich Prozess und Ergebnis. Also Prozess beinhaltet eine Dienstleistung eine Reihe von Aktivitäten zwischen den beteiligten Akteuren. Die Dienstleistung zeichnet sich durch vier charakteristische Eigenschaften aus, die sie von anderen Leistungen unterscheiden: Immaterialität, mangelnde Lagerfähigkeit (Direkte Konsumtion - Uno-Actu-Prinzip), mangelnde Transportfähigkeit, Heterogenität, Rolle des Kunden. Dienstleistungen entstehen durch Dienstleistungsarbeit. @de
editorial note: DIN SPEC 33453:2019-09 Vargo SL, Lusch RF (2004) Evolving to a new dominant logic for marketing. J Mark 68(1):1–17. https://doi.org/10.1509/jmkg.68.1.1.24036 Leimeister, Jan Marco (2012): Dienstleistungsengineering und -management. Berlin, Heidelberg: Springer Berlin Heidelberg. Davenport T, Harris JG (2007) Competing on analytics: the new science of winning. Harvard Business School Press, Boston Lovelock, C. & Gummesson, E. (2004). Whither Services Marketing? In Search of A New Paradigm and Fresh Perspectives. Journal of Service Research, 7, 20-41. Bitte Literatur prüfen! @de
preferred label: Dienstleistung @de
broader: Begriffe Service Engineering
is in scheme: SoServe-Thesau

Dokumentenanalyse
type: Concept
related: service

(---)
preferred label: Smart Services @de
type: Concept
related: service

clients
preferred label: Klient:innen @de
type: Concept
related: service

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

Concept
type: Class

service recipient
preferred label: Dienstleistungsempfänger:in @de
type: Concept
related: service

capability model
preferred label: Potenzialmodell @de
type: Concept
related: service

service work
preferred label: Dienstleistungsarbeit @de
type: Concept
related: service

service quality
preferred label: Dienstleistungsqualität @de
type: Concept
related: service

From Service to Value
type: Concept
related: service

Pains & Gains
type: Concept
related: service

uno-actu principle
preferred label: Uno-actu-Prinzip @de
type: Concept
related: service

quality of results
preferred label: Ergebnisqualität @de
type: Concept
related: service

Handlungsleitfaden
type: Concept
related: service

Begriffe Service Engineering
type: Concept
narrower: service

(---)
preferred label: Service-QFD (Quality-Function-Deployment) @de
type: Concept
related: service

(---)
preferred label: Smart Service System @de
type: Concept
related: service

co-production
preferred label: Koproduktion @de
type: Concept
related: service

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

Mehrwertdienstleistung
preferred label: Value Added Service @de
type: Concept
related: service

Critical Incident Technik (CIT)
type: Concept
related: service

service provider
preferred label: Dienstleistungsgeber:in @de
type: Concept
related: service

interaction
preferred label: Interaktion @de
type: Concept
related: service

Customer Journey Analyse
type: Concept
related: service

service creation process
preferred label: Leistungserstellungsprozess @de
type: Concept
related: service

competencies
preferred label: Kompetenz @de
type: Concept
related: service

(---)
preferred label: Service Enacting @de
type: Concept
related: service

Empathy Map
type: Concept
related: service

phase model
preferred label: Phasenmodell @de
type: Concept
related: service

Ergonomische Arbeitsmittel
type: Concept
related: service

customer
preferred label: Dienstleistungsnehmer:in @de
type: Concept
related: service

customer experience (CX)
preferred label: Kund:innenerlebnis @de
type: Concept
related: service

procedure model
preferred label: Vorgehensmodell @de
type: Concept
related: service

process
preferred label: Prozess @de
type: Concept
related: service

digital service system
preferred label: Digitales Dienstleistungssystem @de
type: Concept
related: service

Value Proposition Canvas
type: Concept
related: service

Nutzer:innenerfahrung
preferred label: User Experience @de
type: Concept
related: service

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

(---)
preferred label: Moments of Truth @de
type: Concept
related: service

product model
preferred label: Produktmodell @de
type: Concept
related: service

actor
preferred label: Akteur:in @de
type: Concept
related: service

(---)
preferred label: ServQual @de
type: Concept
related: service

(---)
preferred label: Service-Assessment (ServAs) @de
type: Concept
related: service

service management
preferred label: Dienstleistungsmanagement @de
type: Concept
related: service

object of labor
preferred label: Arbeitsgegenstand @de
type: Concept
related: service