has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

GAP model
related: quality
related: service quality
related: service company
related: service
type: Concept
editorial note: Schneider K., Daun C., Behrens H., Wagner D. (2006) Vorgehensmodelle und Standards zur systematischen Entwicklung von Dienstleistungen. In: Bullinger HJ., Scheer AW. (eds) Service Engineering. Springer, Berlin, Heidelberg, S. 115. https://doi.org/10.1007/3-540-29473-2_5 @de
is in scheme: SoServe-Thesau
definition: Die Methode der GAP-Analyse dient der Ermittlung von Gründen für eine geringe Dienstleistungsqualität. Diese kann sich beispielsweise in einer niedrigen Kundenzufriedenheit zeigen, welche etwa als Ergebnis aus Erwartungshaltung und wahrgenommener Dienstleistungsqualität angesehen wird. Die Gaps bzw. Unstimmigkeiten deuten dabei auf die Ursachen für die ggf. niedrige Qualitätswahrnehmung durch den Kunden hin und helfen dem Dienstleistungsanbieter somit, die Lücken zwischen der Erwartungen an die Dienstleistung und deren Erfüllung zu ermitteln. @de
preferred label: GAP-Analyse @de
broader: Methoden Service Engineering

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

Concept
type: Class

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

Methoden Service Engineering
type: Concept
narrower: GAP model

service company
preferred label: Dienstleistungsanbieter:in @de
type: Concept
related: GAP model

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

service quality
preferred label: Dienstleistungsqualität @de
type: Concept
related: GAP model

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

Methoden
type: ConceptGroup
member: GAP model

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

quality
preferred label: Qualität @de
type: Concept
related: GAP model

service
preferred label: Dienstleistung @de
type: Concept
related: GAP model