Relates a concept to a concept that is more general in meaning.
Broader concepts are typically rendered as parents in a concept hierarchy (tree).
has broader
Begriffe
Relates a concept to a concept with which there is an associative semantic relationship.
skos:related is disjoint with skos:broaderTransitive
has related
SoServe-Thesau
An alternative lexical label for a resource.
The range of skos:altLabel is the class of RDF plain literals.
skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
alternative label
Concept
The preferred lexical label for a resource, in a given language.
The range of skos:prefLabel is the class of RDF plain literals.
A resource has no more than one value of skos:prefLabel per language tag.
preferred label
service company
Relates a resource (for example a concept) to a concept scheme in which it is included.
is in scheme
Teixeira, J., Patrício, L., Nunes, N.J., Nóbrega, L., Fisk, R.P. and Constantine, L. (2012), "Customer experience modeling: from customer experience to service design", Journal of Service Management, Vol. 23 No. 3, pp. 362-376.
Das Kund:innenenerlebnis umfasst die Summe der Erfahrungen und Erlebnisse eines:r Kund:in bzw. eines Dienstleistungsnehmenden mit einem Dienstleistungsanbieter. Das Customer Experience Management (CEM oder CXM) befasst sich dementsprechend mit der positiven Gestaltung dieser Erlebniskette.
customer experience (CX)
A statement or formal explanation of the meaning of a concept.
definition
customer
Begriffe Service Engineering
A note for an editor, translator or maintainer of the vocabulary.
editorial note
service
Dienstleistung