has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

Begriffe
type: ConceptGroup
member: customer experience (CX)

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

Concept
type: Class

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

service company
preferred label: Dienstleistungsanbieter:in @de
type: Concept
related: customer experience (CX)

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

customer experience (CX)
related: customer
related: service
related: service company
editorial note: Teixeira, J., Patrício, L., Nunes, N.J., Nóbrega, L., Fisk, R.P. and Constantine, L. (2012), "Customer experience modeling: from customer experience to service design", Journal of Service Management, Vol. 23 No. 3, pp. 362-376. @de
type: Concept
alternative label: Kund:innenerfahrung @de
broader: Begriffe Service Engineering
definition: Das Kund:innenenerlebnis umfasst die Summe der Erfahrungen und Erlebnisse eines:r Kund:in bzw. eines Dienstleistungsnehmenden mit einem Dienstleistungsanbieter. Das Customer Experience Management (CEM oder CXM) befasst sich dementsprechend mit der positiven Gestaltung dieser Erlebniskette. @de
preferred label: Kund:innenerlebnis @de
is in scheme: SoServe-Thesau

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

customer
preferred label: Kund:in @de
type: Concept
related: customer experience (CX)

Begriffe Service Engineering
type: Concept
narrower: customer experience (CX)

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

service
preferred label: Dienstleistung @de
type: Concept
related: customer experience (CX)