mental model
preferred label: Mentales Modell @de
type: Concept
related: process

definition
sub property of: note
definition: A statement or formal explanation of the meaning of a concept.

User Story
type: Concept
related: process

Failure Mode and Effect Analysis (FMEA)
preferred label: Service-FMEA (Fehlermöglichkeits- und Einflussanalyse) @de
type: Concept
related: process

dienstaustauschzentrierte Logik
preferred label: Service-Dominant Logic (SDL) @de
type: Concept
related: process

has related
sub property of: semanticRelation
definition: Relates a concept to a concept with which there is an associative semantic relationship.
comment: skos:related is disjoint with skos:broaderTransitive

taylorism
preferred label: Taylorismus @de
type: Concept
related: process

think aloud
preferred label: Lautes Denken @de
type: Concept
related: process

Prozessanalyse und Prozessmodellierung
type: Concept
related: process

Dienstleistungsentwicklung
preferred label: Service Engineering @de
type: Concept
related: process

customer integration; customer participation
preferred label: Kund:innenintegration @de
type: Concept
related: process

requirements management
preferred label: Anforderungsmanagement @de
type: Concept
related: process

service productivity
preferred label: Dienstleistungsproduktivität @de
type: Concept
related: process

Beschwerdemanagement
type: Concept
related: process

outcome level
preferred label: Ergebnisdimension @de
type: Concept
related: process

Business Process Model and Notification
type: Concept
related: process

Begriffe
type: ConceptGroup
member: process

serivce module
preferred label: Dienstleistungskomponente @de
type: Concept
related: process

SoServe-Thesau
type: Dataset
type: Concept
type: ConceptGroup
type: ConceptScheme

actor
preferred label: Aktor:in @de
type: Concept
related: process

alternative label
sub property of: label
definition: An alternative lexical label for a resource.
comment: The range of skos:altLabel is the class of RDF plain literals.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.

service
preferred label: Dienstleistung @de
type: Concept
related: process

(---)
preferred label: Output @de
type: Concept
related: process

process management
preferred label: Prozessmanagement @de
type: Concept
related: process

job analysis
preferred label: Arbeitsanalyse @de
type: Concept
related: process

has broader
sub property of: broaderTransitive
definition: Relates a concept to a concept that is more general in meaning.
comment: Broader concepts are typically rendered as parents in a concept hierarchy (tree).

(business) process model
preferred label: Prozessmodell @de
type: Concept
related: process

Concept
type: Class

service quality
preferred label: Dienstleistungsqualität @de
type: Concept
related: process

critical path analysis; critical path method
preferred label: Critical Path Analyse @de
type: Concept
related: process

Szenario Technik
type: Concept
related: process

process design
preferred label: Prozessgestaltung @de
type: Concept
related: process

quality of results
preferred label: Ergebnisqualität @de
type: Concept
related: process

Begriffe Service Engineering
type: Concept
narrower: process

Partizipative Methoden der Arbeitsgestaltung
type: Concept
related: process

Design Science Research
type: Concept
related: process

Liberation from Contraints by Digitization
type: Concept
related: process

co-production
preferred label: Koproduktion @de
type: Concept
related: process

is in scheme
definition: Relates a resource (for example a concept) to a concept scheme in which it is included.

coaching
preferred label: Coaching @de
type: Concept
related: process

customer satisfaction
preferred label: Kund:innenzufriedenheit @de
type: Concept
related: process

preferred label
sub property of: label
definition: The preferred lexical label for a resource, in a given language.
comment: skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties.
comment: The range of skos:prefLabel is the class of RDF plain literals.
comment: A resource has no more than one value of skos:prefLabel per language tag.

Critical Incident Technik (CIT)
type: Concept
related: process

service process
preferred label: Dienstleistungsprozess @de
type: Concept
related: process

Service Blueprint
type: Concept
related: process

(---)
preferred label: Service Portfolio Management @de
type: Concept
related: process

SWOT-Analyse
type: Concept
related: process

service creation process
preferred label: Leistungserstellungsprozess @de
type: Concept
related: process

process level
preferred label: Prozessdimension @de
type: Concept
related: process

(---)
preferred label: Service Enacting @de
type: Concept
related: process

job content
preferred label: Arbeitsinhalt @de
type: Concept
related: process

Ergonomische Arbeitsmittel
type: Concept
related: process

procedure model
preferred label: Vorgehensmodell @de
type: Concept
related: process

process
related: User Story
related: think aloud
related: serivce module
related: customer integration; customer participation
related: outcome level
related: feedback
related: job content
related: SWOT-Analyse
related: Business Process Model and Notification
related: mental model
related: procedure model
related: service quality
related: actor
related: (---)
related: external factor
related: Liberation from Contraints by Digitization
related: (business ) process modelling
related: job analysis
related: process management
related: Design Science Research
related: Szenario Technik
related: customer satisfaction
related: Partizipative Methoden der Arbeitsgestaltung
related: service process
related: Service Blueprint
related: service
related: dienstaustauschzentrierte Logik
related: process design
related: Ergonomische Arbeitsmittel
related: coaching
related: critical path analysis; critical path method
related: Dienstleistungsentwicklung
related: service productivity
related: Failure Mode and Effect Analysis (FMEA)
related: (business) process model
related: Prozessanalyse und Prozessmodellierung
related: Critical Incident Technik (CIT)
related: process level
related: requirements management
related: co-production
related: service creation process
related: taylorism
related: Beschwerdemanagement
related: quality of results
preferred label: Prozess @de
broader: Begriffe Service Engineering
is in scheme: SoServe-Thesau
definition: (Nach ITIL) "Ein strukturierter Satz an Aktivitäten, mit deren Hilfe ein bestimmtes Ziel erreicht werden soll. Ein Prozess wandelt einen oder mehrere definierte Inputs in definierte Outputs um. Er kann beliebige Rollen, Verantwortlichkeiten, Hilfsmittel und Steuerungen für das Management enthalten, die für eine zuverlässige Bereitstellung der Outputs erforderlich sind. Ein Prozess kann den Anforderungen entsprechend Richtlinien, Standards, Leitlinien, Aktivitäten und Arbeitsanweisungen definieren." @de
editorial note: Leimeister, Jan Marco (2012): Dienstleistungsengineering und -management. Berlin, Heidelberg: Springer Berlin Heidelberg. @de
type: Concept

(business ) process modelling
preferred label: Prozessmodellierung @de
type: Concept
related: process

(---)
preferred label: Co-Creation @de
type: Concept
related: process

editorial note
sub property of: note
definition: A note for an editor, translator or maintainer of the vocabulary.

external factor
preferred label: Externer Faktor @de
type: Concept
related: process

(---)
preferred label: Lifecycle Management @de
type: Concept
related: process

(---)
preferred label: Input @de
type: Concept
related: process

feedback
preferred label: Rückmeldungen @de
type: Concept
related: process

(---)
preferred label: Service-Assessment (ServAs) @de
type: Concept
related: process