@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#> .
@prefix skos: <http://www.w3.org/2004/02/skos/core#> .
@prefix owl: <http://www.w3.org/2002/07/owl#> .
@prefix void: <http://rdfs.org/ns/void#> .
@prefix isothes: <http://purl.org/iso25964/skos-thes#> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Begriffe_Service_Engineering>
  rdfs:label "Begriffe Service Engineering"@de ;
  skos:prefLabel "Begriffe Service Engineering"@de ;
  a skos:Concept ;
  skos:narrower <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Qualitaet>
  skos:prefLabel "quality"@en, "Qualität"@de ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

skos:Concept
  rdfs:label "Concept"@en ;
  a owl:Class .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Dienstleistungsqualitaet>
  skos:prefLabel "service quality"@en, "Dienstleistungsqualität"@de ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund_innenanforderungen>
  skos:prefLabel "Kund:innenanforderungen"@de, "customer requirements / demands"@en ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Pains_Gain>
  skos:prefLabel "Pains & Gains"@de, "" ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

skos:inScheme
  skos:definition "Relates a resource (for example a concept) to a concept scheme in which it is included."@en ;
  rdfs:label "is in scheme"@en .

skos:related
  rdfs:subPropertyOf skos:semanticRelation ;
  skos:definition "Relates a concept to a concept with which there is an associative semantic relationship."@en ;
  rdfs:comment "skos:related is disjoint with skos:broaderTransitive"@en ;
  rdfs:label "has related"@en .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Dienstleistungsempfaenger>
  skos:prefLabel "Dienstleistungsempfänger:in"@de, "service recipient"@en ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/business_Model_Canvas>
  skos:prefLabel "Business Model Canvas"@de, "" ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

skos:definition
  rdfs:subPropertyOf skos:note ;
  skos:definition "A statement or formal explanation of the meaning of a concept."@en ;
  rdfs:label "definition"@en .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/>
  rdfs:label "SoServe-Thesau"@de, "" ;
  skos:prefLabel "" ;
  a void:Dataset, skos:Concept, isothes:ConceptGroup, skos:ConceptScheme .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/serviceportfolio>
  skos:prefLabel "Service-Portfolio"@de, "(---)"@en ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund_Innennutz>
  skos:prefLabel "Kund:innennutzen"@de, "customer benefit / value"@en ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund>
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Feedback_360_°>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Touchpoint>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Beobachtung>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund_Innenintegration>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund_Innenerlebnis>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Dienstleistungsqualitaet>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/critical_Path_Analyse>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/serviceportfolio>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund_innenanforderungen>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kanomodell>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund_innenreise>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/extern_Faktor>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Dienstleistungsempfaenger>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/serviceqfd_qualityfunctiondeployment>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/virtual_reality>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Mediation>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund_Innennutz>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/servicedominant_Logic_sdl>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Qualitaet>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Customer_Journey_Mapping_cjm>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/business_Model_Canvas>, <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Pains_Gain> ;
  skos:broader <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Begriffe_Service_Engineering> ;
  skos:prefLabel "customer"@en, "Kund:in"@de ;
  a skos:Concept ;
  skos:inScheme <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/> ;
  skos:altLabel "" ;
  skos:definition "s. Dienstleistungsempfänger:in"@de .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Customer_Journey_Mapping_cjm>
  skos:prefLabel "Customer Journey Mapping (CJM)"@de, "(---)"@en ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

skos:prefLabel
  rdfs:subPropertyOf rdfs:label ;
  skos:definition "The preferred lexical label for a resource, in a given language."@en ;
  rdfs:comment """skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise
      disjoint properties."""@en, "The range of skos:prefLabel is the class of RDF plain literals."@en, "A resource has no more than one value of skos:prefLabel per language tag."@en ;
  rdfs:label "preferred label"@en .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund_Innenintegration>
  skos:prefLabel "customer integration; customer participation"@en, "Kund:innenintegration"@de ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

skos:altLabel
  rdfs:subPropertyOf rdfs:label ;
  skos:definition "An alternative lexical label for a resource."@en ;
  rdfs:comment "The range of skos:altLabel is the class of RDF plain literals."@en, "skos:prefLabel, skos:altLabel and skos:hiddenLabel are pairwise disjoint properties."@en ;
  rdfs:label "alternative label"@en .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund_innenreise>
  skos:prefLabel "customer journey"@en, "Kund:innenreise"@de ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/serviceqfd_qualityfunctiondeployment>
  skos:prefLabel "Service-QFD (Quality-Function-Deployment)"@de, "(---)"@en ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Touchpoint>
  skos:prefLabel "Kundenkontaktpunkte"@en, "Touchpoints"@de ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/extern_Faktor>
  skos:prefLabel "Externer Faktor"@de, "external factor"@en ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund_Innenerlebnis>
  skos:prefLabel "Kund:innenerlebnis"@de, "customer experience (CX)"@en ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

skos:broader
  rdfs:subPropertyOf skos:broaderTransitive ;
  skos:definition "Relates a concept to a concept that is more general in meaning."@en ;
  rdfs:comment "Broader concepts are typically rendered as parents in a concept hierarchy (tree)."@en ;
  rdfs:label "has broader"@en .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/virtual_reality>
  skos:prefLabel "Virtual Reality"@de, "" ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kanomodell>
  skos:prefLabel "Kano-Modell"@de, "" ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Begriffe>
  a isothes:ConceptGroup ;
  skos:prefLabel "Begriffe"@de ;
  skos:member <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/servicedominant_Logic_sdl>
  skos:prefLabel "dienstaustauschzentrierte Logik"@en, "Service-Dominant Logic (SDL)"@de ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Feedback_360_°>
  skos:prefLabel "360 degree feedback"@en, "Feedback, 360°"@de ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Beobachtung>
  skos:prefLabel "observation"@en, "Beobachtung"@de ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/critical_Path_Analyse>
  skos:prefLabel "critical path analysis; critical path method"@en, "Critical Path Analyse"@de ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .

<https://thesaurus.so-serve.de/Skosmos/soserve/de/page/Mediation>
  skos:prefLabel "mediation"@en, "Mediation"@de ;
  a skos:Concept ;
  skos:related <https://thesaurus.so-serve.de/Skosmos/soserve/de/page/kund> .